How to implement work notes list notification

[Giri6]

I want to implement whatever implemented in work notes list for the incident in my custom application's table.  Appreciate any link or where to check in the system how it is implemented in servicenow.

It also would help same to know how it is implemented for watch list as well.

[Allen Andreas · Accepted solution]

Hi,

I would recommend looking at your notifications and look for if the conditions contain: work_notes

This will show you notifications like:

However, as you can see here, there are only a few of these that come out of box. Most are on Change Task.

Otherwise, you're free to develop these any way you wish. Just set the condition that the works notes change...and then who you send to is the work_notes_list field. Same as these others.

Example URL: https://instancename.service-now.com/sysevent_email_action_list.do?sysparm_query=active%3Dtrue%5EconditionLIKEwork_notes&sysparm_view=

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Giri6]

Allen,

Thanks for the reply. I don't see anything for incident or task. How come  nothing is there  for notificaitons for incident, but incident has watch list on it.

[Allen Andreas]

Hi,

Because out of box there just isn't any notifications built for it. It's not a "common" thing to use that for notifications. Some do, and if they do, they just build out the notification themselves. For me, for the notifications about comments have been added to an incident, I've added the watch-list field to that notification, but that's just my idea. Others may use that field for something different/for other reasons. Either way, as mentioned above, it's not out-of-box for that field to be on notifications so you'll just have to add it to a pre-existing notification or create one 🙂

Please mark reply as Helpful/Correct, if applicable. Thanks!