How to index external content in AI Search and make it searchable by AI Search?

[shun6]

Hi all,

I need some help with AI Search, I'm trying to index external content into AI Search by using External Content Ingestion API.

I've creatd external content schema table following below document.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/ai-search/...

I've used the external_content/storeContent rest api to create the content pointer which is then used in the external_content/ingestDocument rest api. The API's executed successfully, but external content schema table is empty and AI Search don't catch any result.

https://docs.servicenow.com/bundle/sandiego-application-development/page/integrate/inbound-rest/conc...

So, which table can I see the external content infomation indexed by external_content ingestDocument api and make it searchable by AI Search?

Kind Regards.

[Feddy]

I have created search source and search application ( not yet created Facets).
Have you used flow designer action ? I tried the same but I am not able to achieve it.

Please refer below link for our existing search source setup (Zing)

https://support.quickhelp.com/support/solutions/articles/6000220804-quickhelp-servicenow-search-integration

I am not sure how can I handle the same URL and configure it for AI search to index it.
Any help on this would be much appreciated

[Kopal2]

Hi Shun,

Would you be able to share more context on how you achieved the same and a bit more on your use case? I am trying to understand how does the data look like and the challenges with this integration.

Thanks in advance!

Kopal

[Carlo Jimenez]

Hi @shun6 , have you identified in which table are the ingested external content information is stored? We have successfully indexed and contents are already searchable in the portal but was looking for the table to see the indexed content. Thanks!