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How to make a KB Appear as Featured Articles in the Homepage of Service Portal?

Byron Plant
Tera Contributor

Hello everyone, I need help on how can I put several KB appears as Featured Articles in the Homepage of Service Portal? I don't have knowledge about Service Portal, HTML, CSS or Web Design. If someone could provide me steps on how to do it that would be vey much appreciated. 

find_real_file.png

1 ACCEPTED SOLUTION

JR1
Tera Guru

In the app filter navigator, go to Knowledge Base->select the knowledge base you need where the article is housed->under the "featured content" related list, click on "New"; add the KB article number in the knowledge field and under keywords, after you unlock add the word "homepage", lock and save. Voila. 

please mark my answer correct after you validate. 

 

Thank you 

View solution in original post

8 REPLIES 8

JR1
Tera Guru

In the app filter navigator, go to Knowledge Base->select the knowledge base you need where the article is housed->under the "featured content" related list, click on "New"; add the KB article number in the knowledge field and under keywords, after you unlock add the word "homepage", lock and save. Voila. 

please mark my answer correct after you validate. 

 

Thank you 

Byron Plant
Tera Contributor

Hi JR, I appreciate your response however, it didn't work. The KB articles are nowhere to be found on the Homepage.

find_real_file.png

are they all in published state? 

Byron Plant
Tera Contributor

It's working now. Thank you so much JR!