How to make a KB Appear as Featured Articles in the Homepage of Service Portal?

Byron Plant · ‎09-20-2021

Hello everyone, I need help on how can I put several KB appears as Featured Articles in the Homepage of Service Portal? I don't have knowledge about Service Portal, HTML, CSS or Web Design. If someone could provide me steps on how to do it that would be vey much appreciated.

JR1 · ‎09-20-2021

In the app filter navigator, go to Knowledge Base->select the knowledge base you need where the article is housed->under the "featured content" related list, click on "New"; add the KB article number in the knowledge field and under keywords, after you unlock add the word "homepage", lock and save. Voila.

please mark my answer correct after you validate.

Thank you

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JR1 · ‎09-21-2021

that is great to hear!

wardaxan · ‎10-28-2021

Thank you for this information. It really helped me understand the question

wardaxan · ‎11-02-2021

If you still do not know web design, you should study it because it is a very modern direction in today's business and very much in demand. Now we live in an information-loaded world, and web design is becoming more and more fresh and minimalistic, which helps to navigate the choice of this or that product or service. I think that I was allowed to study web design prosvit.design. It's an excellent resource for guys who work in website design or just want to learn something new for themselves.

Community Alums · ‎06-12-2022

Made some observation with featured articles. Whenever a new version of article is published, the article gets removed automatically from Featured Articles in the KB Home page. So we need to remove the old retired article to avoid any confusion and add the new version of article in 'Featured content' related list.