How to make catalog item public ?

Laila Moussaoui · ‎05-18-2022

First of all is there a way to make catalog item available to external users?

I've tried to follow steps in this article but it didn't work, the result i get, you can see in the attachment, even i modified availibility to each variable in the catalog item.

Thanks in advance.

Andrei Silva · ‎05-18-2022

@Laila Moussaoui , did you create the User Criteria mentioned and added to the item ?

"To make the item public, create a User Criteria with Public Role. Use Catalog Item to be available for this public User Criteria. Make sure there is no user criteria in the Not Available For section.
If you have glide.sc.use_user_criteria to false, make sure the roles field is on the form and add the public role to it. Using entitlement is a deprecated behavior of securing Catalog Item from Fuji and should be avoided."

This is also important:

Checkbox cannot be made public. Instead, use a Yes/No variable or Lookup Select Box with two options.
Variables that reference other tables will require further work. List Collectors will not work. References will require read ACLs with the public role and tablename_list added to sys_public (reference icon will work, autocomplete will not). Lookup Select Boxes that reference another table will require read ACLs with the public role.

View solution in original post

shashankverma05 · ‎12-02-2024

You can follow the below article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681861