How to modify a workflow to add an approver which is entered on a reference variable

yonathanperez · ‎12-22-2015

I have an item on the service catalog that contains a reference variable called "Line Manager". I need to modify the workflow, so an activity can be included to create a task for the "Line manager" to approve the request.

david_hreben · ‎12-28-2015

I see it now. You are running that workflow on the request table and not the Request Item as I thought. That is why the activity is being skiped. Please add the following script on the approval activity and let me know if it works (Might need to work further):

//Begin Script

answer = [];

var item = new GlideRecord('sc_req_item');

item.addQuery('request', current.sys_id);

item.query();

while (item.next()) {

if( (item.variables.line_manager != '') {

answer.push(item.variables.line_manager.sys_id);

}

//End Script

Note: If it did not work with "answer.push(item.variables.line_manager.sys_id);" please try again with "answer.push(item.variables.line_manager);"

View solution in original post

HV1 · ‎12-28-2015

Try below code:

answer = [];

answer.push(current.variables.line_manager.sys_id);

Regards,

Hardik Vora