How to send the reminder notification survey to the users who have not taken the survey.

Gagandeep2 · ‎11-30-2020

How to send the reminder notification survey to the users who have not taken the survey?

@asifnoor

asifnoor · ‎11-30-2020

Hi,

Go to your assessment table and filter them like this

Then create a event on your assessment table

Write a scheduled job which triggers daily and query the assessment table with the above encoded query.

And trigger the event.

Create a notification which listen to this event and select the recipient as assigned_to

Mark the comment as correct/helpful if it helps to solve the problem.

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Swathi73 · ‎11-09-2022

Hi, I created scheduled job, event registry and notification passing in evanr param1 to send reminder survey notification.

I need to provide feedback survey hyperlink to take feedback. So i created email script in notification with below script

var link = new AssessmentUtils().getAssessmentInstanceURL(current.metric_type.sys_id);
var url = '<a href="' + link +' ">Take me to the Survey</a>';
template.print(url);

but it is always redirecting to same instance for all the users passed in eventparam1.

https://dev74798.service-now.com/sp?id=take_survey&instance_id=99471f319f0312006371f84bc42e70f1

how to dynamically get assessment instance url for the users passed in event param1.

Thanks in advance.