How to set assignment group based on variable in a record producer

[alexm3]

Hello,

I'm currently creating a record producer(which creates an incident) and I'm trying to configure an assignment group based on a variable.

The variable name is able_log and has two values, YES and NO.

If the user chooses NO, the incident must be assigned to a group named "Network"

If the user chooses YES, the incident must be assigned to a group named "Service Desk"

Currently, all incidents created from this record producer are assigned to the group "Network" because the variable item on the form is mapped to cmdb_ci field on the incident and that item has the default assignment group as Network, regardless of the value set in able_log

My current script looks like this and it's not working:

if (current.variables.able_log   == 'Yes')

  current.assignment_group.setDisplayValue('Service Desk');

else if (current.variables.able_log   == 'No'){

  current.assignment_group.setDisplayValue('Network);

}

Any ideas would be much appreciated!

Thanks.

Alex

[Ravi Prasad1 · Accepted solution]

Hi ,

Update the script like below in record producer script

if (producer.able_log   == 'Yes')

  current.assignment_group='sys_id of assignment group';

else if (producer.able_log   == 'No'){

  current.assignment_group='sys_id of assignment group;

}

Let me know if you need any help !!!

[alexm3]

Thanks Ravi, it's working !

Alex

[bharu]

Hi Ravi

Best practices says not to use hard coded sys-id. Also current.assignment_group.setDisplayValue('group_name'); is working. Do we face any issues if this method is used?

Thanks,

Bhargava

[Rajendra Bagade]

Hi,

Please try with below code.

if (current.able_log   == 'Yes')

current.assignment_group = sys_id of service Desk;

else if (current.variables.able_log   == 'No'){

current.assignment_group = sys_id of 'Network';  

}