How to Set Default knowledge base properties ?

[kesava]

Hi All,

In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge base

I updated default knowledge base for Known error via this properties   ...glide.knowman.task_kb

known error knowledge base working fine as we expected..

But here issue with whenever I create knowledge artcile from Incident ,, the know error knowledge base defalty setted on knowledge article   instead   of incident knowledge base...

We want whenever i posted   knowledge article from problem table known error knowledge base is create same time posts from Incident table the knowledge base is needs to set incident knowledge   base?

[kesava]

Hi All,

As mentiond the above issue, Please suggest me any ideas.

[Deepa Srivastav · Accepted solution]

Hi,

there is a out of box business rule 'Problem Create Knowledge' which is called for this. you need modify this as it picks up KB from that property...Modify accordingly.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

[kesava]

Hi Deepa,

Thank you for update.

As you shared the above code has been updated for my know error knowledge data base its working fine as expected..

Here issue with Incident form also same type business rule, i changed sys_id for incident knowledge data base .. but still whenever i posted knowledge article from incident table to knowledge article is created. but knowledge form knowledge base name not updated to Incident knowledge base... still showing Known error knowledge database.

Regards,

Naresh

[lakshmi2]

Hi Deepa,

I have similar issue but in incident create knowledge business rule.

I ahve updated sys_id in business rule and system properties and it is working fine.

But as per instructions, I should use sys_id. id I have set "CWW" knowledge as dafault when knowledge articles are creating from incident.