How to Set Default knowledge base properties ?

[kesava]

Hi All,

In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge base

I updated default knowledge base for Known error via this properties   ...glide.knowman.task_kb

known error knowledge base working fine as we expected..

But here issue with whenever I create knowledge artcile from Incident ,, the know error knowledge base defalty setted on knowledge article   instead   of incident knowledge base...

We want whenever i posted   knowledge article from problem table known error knowledge base is create same time posts from Incident table the knowledge base is needs to set incident knowledge   base?

[Deepa Srivastav]

Hi Kesava,

Let me know if you need any other info else mark the answer as correct to close the thread and make it helpful for others who have same issue in future. Click on the below link to find correct option.

How to Set Default knowledge base properties

Thanks,

Deepa

[kesava]

Hi Deepa,

Thank you for update.

As you shared the above code has been updated for my know error knowledge data base its working fine as expected..

Here issue with Incident form also same type business rule, i changed sys_id for incident knowledge data base .. but still whenever i posted knowledge article from incident table to knowledge article is created. but knowledge form knowledge base name not updated to Incident knowledge base... still showing Known error knowledge database.

Regards,

Naresh

[Deepa Srivastav]

which BR you have modified for incident?

[kesava]

Business rule :Incident Create Knowledge

In the business rule has been updated my incident knowledge base sys_id.

[Deepa Srivastav]

Can you provide the full code here so that I can take a look;.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa