How to set priority based on Impact & Urgency in a custom table?

Alok21 · ‎10-22-2018

Hi,

As we all know Priority is a field in Task table. When we create a custom table and extend it from Task table, priority field also get mapped to custom table.

My requirement here is, how do i set priority automatically based on Impact and urgency fields.

Can someone plz assist here?

Regards,

Alok

Jaydeep Parmar · ‎10-22-2018

Hi Alok,

create one new Data lookup for your custom table.

under System Policy--> Rules-->Data Lookup Definition

Data lookup rule.

In Source table : Select your custom table

In target table :Select priority data lookup

And Save

refer screen for exa:

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Jaydeep Parmar

View solution in original post

Ashutosh Munot1 · ‎10-22-2018

HI,

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/reference/r_CreateACustomDataLookupTable.html

Thanks,
Ashutosh Munot

Alok21 · ‎10-22-2018

Thank you Ashutosh 🙂

bhargav ram · ‎02-02-2024

If we create custom table in different application then what is process??