Hi All, We've been asked to create a ui action to close duplicate tickets in the incident table but when closed the advisor should be prompted to input the parent request ticket number if it's empty. I've looked around and found various ways to do ...
We are setting up a HR Campaign and e-mail will be going out to ~50,000 employees.This will be our first large send and HR is trying to understand how long it will take for the emails to go out to everyone, so they can schedule properly. I found this...
Hi everyone, I have added the tooltip to the approver field in the catalog, but the tooltip doesn't appear in the Service Portal when I hover the mouse over it. Why is it so and what changes should I make to get this done? Screenshot of the Catalog: ...
Hi. I made a table and I made some choices by using choice list in the same table.After that I moved this data to another instance through update set and I changed element in my instance.I tried to move this data to another instance but my action of ...
I have questions related to homepage 1. When ITIL users log into their account first time how their home page auto-set to "ITIL Home Page". Is this auto-set by any system property, onload client script or any view control? Please let me know ? I am a...
Have created parallel approval in flow designer. Assume it goes for four approval for four different groups after approving the respective task will generate. In the RITM I can find the list of approvers. If I Approve task 1 the rest of the approval ...
I want to check if an attachment (sys_attachment) is encrypted or password protected.This is because the linked system is not able to process those files.Is there a good script or setting to do this?
We need to update the password of a local ServiceNow account that is used by automation. We use this account to get an OAuth token and our Secret Server updates AD and an AAD. We would like to automate this process, but we attempted to do this via Po...
I'm curious about the system log source *** Script...as you can see in the rightmost column of this screenshot: When I group the list view by Source, I see the following: I see the API documentation here but it does not really explain how a source ...
Hey there! We have been working with ATF for a while now and loving the feature. Since we were able to quickly test for upgrades and releases, it saves us allot of time. However, right now (since a week) we are facing a weird issue we never came acc...
Hello,We had a question asked from a user today about sharing her saved filters. Essentially, she doesn't want them to be public (IE visible in left nav), but she wants to be able to share them with a few users in the same application.Does this funct...
Hi all, So excited to start utilizing the Ownership Groups within our Knowledge Articles as we expect to have different ownership groups for approvals by category (as opposed to the overarching approvals that route to the KB Owner/Managers). We plan ...
I cannot find any documentation on how to setup a data source for importing data from an Azure SQL database. We have several on premise JDBC connections, but I am not having any luck setting up a connection to Azure. The account I am using is able to...
Hi everyone, Is it possible to add the minimum characters required to the catalog field of variable type multi-line text? Eg: I want a user to at-least write 30 characters before submitting. Regards, Priya
I have a client who want to re-arrange the Category list in the Service Portal. For example, "Can We Help You" is in alphabetical order. Client wants to move it to the top of the list for their user. Can this be done with the OOB ? How can this done?...
