Resolved! PDI - no instances available??
Hi, ServiceNow, Why are there no PDI instances available? This never happened before. What is going on? Thanks,Harriet
Forum Posts
Resolved! need help in setting RITM Stage (request approved) - waiting for approval when triggered from flow.
Hi There,i have catalog item where approvals and notifications are triggered from flow designers.trigger condition for item is service catalog.everything in flow is working as expected but RITM stage is acting diff. it is showing request approved all...
How to Implement DB encryption using CCS with On Prem Fortanix ?
Dear ServiceNow Community,This is related to implementing DB Encryption (DBE) with Customer Controlled Switch (CCS) using On Prem Fortanix Data Security Manager (DSM).As per the understanding shared in 2 knowledge base articles, CCS gateway is a capa...
g_user.harRole() , g_user.hasRoleExactly() and g_user.hasRoles()
Hii folks i am confused in g_user.harRole() , g_user.hasRoleExactly() and g_user.hasRoles() . what is exactly difference between this 3 methods?
Resolved! Warning generated when total combined attachment size is under the value of glide.email.inbound.max_total_attachment_size_bytes?
Hi Experts, Bottom Line: Why am I getting the Warning "Maximum combined attachment size exceeded. (max:18874368 bytes). One or more attachment records ignored." in the email log when the attached documents are sent to my instance?" Background: I have...
Test workflow to run without need to create request item
I need to test the workflow. I have hardcoded data in runscript to start. Is it possible to test workflow without having to create a catalog item and assign workflow and then create RITM? Appreciate it. If not any shortcuts to test workflow to minim...
Resolved! Wait for condition on Record 1 OR Record 2 on a different table
Hello, In a flow I am creating a Catalog Task with 'waiting for completion' unchecked, then in the next step I am launching a subflow to send out a document via docusign and setting the flow stage to 'Awaiting Docusign Signature'. In the next steps, ...
Resolved! how to schedule a survey for perticular month in the year
HI There is a requirement of scheduling a survey only in September month every year. the survey should triggered to all the employees from sep 1st to sep 30th by email. there is a out of box option,to schedule a survey but.i want to schedule the su...
Editing the Service Portal login title
Hi, there! I would like to change the title when logging in on the service portal as shown in the attached image. I know that I can edit the HTML text, but I don't know where ServiceNow Instance stores the page displayed when logging in.I serched fro...
getUTCHours() and getHours() return random numbers
Hello,I have a requirement in the Change Form to show a message when the user chooses a date on the weekend or between 6pm and 8am.For this I have created a Client Script and a Script included.Using the log I check the answer from getUTCHours() and g...
Prevent a certain type of change tasks to be copied over when clicking Copy Change
Hello, I have enabled the copy change tasks when copying a change but I need to exclude change tasks with review type. Is this possible? Appreciate all the help. Thank you.
Resolved! How do I send a notification to all the users collected in a list collector variable?
I am using a list collector that references the sys_user table to capture which users need access to a product using a catalog item. Once the work is complete the workflow is set to send a notification to these users but I am unable to get it to work...
Unable to view SOW Lists without the ITIL role
I've added additional Applicabilities based on a custom audience role and tied it to the list with new records in M2M Applicability list. But after taking off the ITIL role from the user (and trying to rely just on the new applicability) the list nav...
Resolved! Update Request Summary page to show Requested For user
Hello Team, Need your help. How to update Requested for on the request summary page on SPI want to add the requested for the below Request Number.
Connecting to Service Now from Azure Logic Apps
We need to automate certain tasks in service now and wanted to use azure logic apps service now connector to connect and do the automation. We are able to connect our Azure logic apps account with service now account if service now uses basic authent...
