Hi Folks, There appears to be a number of time zones missing from the the OOTB settings for time zone, where user's can select their time zone on their profile, in the portal. Places such as China and Mexico are missing. Why are some listed and other...
Hello Team, I created a Flow Design to send out approval email reminders every 7, 14, 30 days etc. The reminder notifications (using sysApproval table) to the Approver is being sent and is working fine. However, I also need to send the same email to...
Does anyone know if there is a way to set a HTML field to be a default font and font size. I don't think the style will set this for an HTML field. We are trying to standardize our kb submission so they all have the same look and feel.
How can we enable usage of User Criteria for limiting Menu Items in Service Portal. We basically need the Can View and Cannot View related lists similar to Catalog Items setup so we can use user criteria. We know how to use the Condition field of men...
My Manager wants to see some kind of logs or report to see the status of a live agent in the agent workspace. I know there is a table called "presence and capacity" but in this table we only able to see the last update of the agent. Is there any way ...
I've created a Scoped application and in that I'm using a table extended from a task table,Now when I try to add comments and work notes to a form In not able to do so. I'm seeing it on the table but cannot add it in form layout. Please help me fix t...
I have a requirement to allow user to download a pdf file on click of a link.I implemented this change using the sys_attachements table and referencing in the html as <a href="sys_attachment.do?sys_id=17ca97ca1bbd8110775d7bff034bcb16" > But the sys_a...
HiI am using sn_ws.RESTMessageV2 to get an image from one of our local REST API via a MID server. This works, but when I try to save the image as an attachment to an Incident using saveResponseBodyAsAttachment that does not work due to this limitatio...
Hi, Can someone explain me or they know what will happen If they commit a retrieved update set which is in state loaded also from that retrieved update set If we move or remove the record to a default update set. will it going to affect anything if t...
We have configured our outgoing mail to use smtp.office365.com (STARTTLS 587 and OAuth 2.0) and it works (mail are sent as they should). But we have seen that the processing time is around 8000-10000ms and even greater some times. Even got a automate...
Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...
Body Text is not showing any data. Any help would be appreciated. Once I Get this done I need to pull the CI out of the email to be able to assign to its Owner. .Here is a sample email Action:
Hello! I have a group of authors to whom I've granted the knowledge_manager role, with the intent that they can edit any draft article within their specific knowledgebase. I have a "can contribute" user criteria set, and we have Advanced Knowledge p...
can anyone please help me to understand about setworkflow(false) this function with example.
I'm trying to get our link to the survey to point to our Service Portal Our surveys are visible via the My Survey's widget but the URL obtained from 'View Survey URL' on the Survey Definition links back to the record inside SN rather than the Portal ...
