When I create a new article in Knowledge the 'valid to' date autopopulates exactly 1 year from day of creation. This does not correlate with my article validity or any article validity in my Knowledge Base. What can I do so the article validity day I...
We would like to change the titles of the Chevrons at the top of a project inside ServiceNow. 1. Is it possible ? 2. If so is it a per user change or global? I've added an attachment and highlighted in yellow what I am referring to w/respect to the...
Hi,I need to use a list of Web-service that use an authentication by OAuth2.0. So I have register on our ServiceNow instance the application by the Application Registry (oauth_entity) and so I have obtained also the OAuth Entity Profiles (oauth_entit...
Hi All, I need to have a suggestion to understand how I can correct o delete an index on a table of the CMDB. We have create an index on "cmdb_ci_appl" to a field that is part of "cmdb_ci" .I can see it by sys_index table, but I can update/delete it....
Hi All, I have a requirement to generate an XML file with specific format and place it in MID Server. Requirement is as follows: 1. Query sys_user table to get those records where Active=false and Updated_on=Today.2. Based on the result set, get the ...
Certain tables have prefix like hr_, which kind of table has a name that starts with a custom prefix. a. excluded table b. scoped application table c. system table d. Explanation table e. xray search table
I'm trying to grant impersonation rights via the 'Impersonator' role to some ITIL users. However, it doesn't seem to be working. Is there any other roles required?
I am testing the Homepage Deprecation Tool, and when I trigger a request to retire or convert a homepage.- Can either set it to retire, which triggers approval from the owner... and if the person rejects (it will then convert to a Dashboard), - or I...
Hello, I need a UI Action that will allow a user to select 1 or many records and then open a comments dialog modal . The comments modal will update all selected records with the comment entered. How can I do this? ***EDIT*** I've figured out how to ...
Hi, I need to update about 2 million records. There's no way to identify which record has already been updated, for the purpose of this post, assume that I'm converting the text of a text field to lowercase (so updateMultiple() isn't an option, since...
Hello SNC, In to the story, I created an INC and on the incident i am clicking on UI-Action 'create outage' which has to create an outage record in cmdb_ci_outage. My test is running fine untill this step but the I am not able to open the record, I a...
Dear All, I'm creating a very little custom project environment. Created two tables; projects and project tasks. Projects contains a project number and description and project tasks is there to have the option to create tasks on those projects. I've ...
I need to make some fields visible only to a particular group after catalog item submission. Those fields will be displayed to all on the catalog item view. But, it should be visible to only one specific group after submission (at RITM level).
Hi, I need to include the line break or new line in the flow variable in flow designer Ex: Article - Abc Source - XYZ This flow variable will be included in the email trigger. I would like to know how this can be achieved? Thanks
Using the class hierarchy manager, I created yes/no field for the base configuration item (cmdb_ci). I have the following questions. 1. In the list view I added the newly created column, but it is not showing2. in the update set it is saving newly cr...
