Impact of changing instance URL
Hi, I would like to understand the impact of changing the Instance URL. Thanks in Advance.
Forum Posts
Resolved! Impact of changing core_country.name to "translated text" field
We are a global acting company and our SN environment runs with currently 4 languages (EN, DE, FR, RU). We had a recent rollout of a process which brought up an interesting finding. We have a record in the core_company table which contains out-of-the...
Resolved! Hide/Show variables based on value of another variable
For example, I have 10 lookup select boxes (u_var1, u_var2, u_var3, u_var4,...,u_var10). On load of the form, I only need to show the first lookup select box (u_var1). Let's say the choices for this field are: 2, 3, 4,...,10. If I select 2, then u_va...
Resolved! How to trigger a flow once a RITM has been created from a different flow in Flow Designer?
In Flow Designer, I have the flowing flows: 1. Flow A that contains a script action, which parses through a bulk load request from an Excel attachment. For each row, it generates a RITM and populates the variables with values. 2. For each RITM genera...
Resolved! Field not available for "Count Distinct" in Reporting, why?
Good morning, I'm trying to use the "Count Distinct" feature in a Pivot table in Reporting. Unfortunately I cannot see the field I'd like to do the distinct count on. We have a custom view that flattens Vulnerable Items and Configuration Items with ...
End-user training
I've found a lot of documentation how to train and learn service now as an admin, what I didnt find was training for the end-user. We will train about 1500 people to use Service now, Jakarta, by filtering lists, navigation in the system and basic for...
AI Search- Set to false indexed_attachments under KB
I Set to false all of the advanced configuration under Indexed Source- Knowledge Table however attachments are still appearing in Service Portal results and view record redirects to the record producer which the attachment belongs to. Can someone ass...
How to get files from FTP into ServiceNow
Hi, Please help with methods that can be used to get files from FTP into ServiceNow. Should it be done via Mid Server or via script?
Flow Designer If statements and strings and choice fields
San Diego Patch 7I've been trying to do a flow since our patch and no matter the combo I try ... I can't get string values to compare correctly in IF statements if that string starts out as part of a choice field. For example... I have a sub-flow tha...
Resolved! Multi part request via integrationHub action fails with : Error encountered fetching Attachment :
Hi Community, I have a rest step which sends attachment to third party system via integrationHub action. Followed same steps as : https://hi.service-now.com/kb_view.do?sysparm_article=KB0745010 but get an error saying :Error encountered fetching Atta...
Where could I find the ServiceNow OAuth redirect URI?
As mentioned in KB0816072 to Register an application on Microsoft Azure Active Directory where could I find the ServiceNow OAuth redirect URI? I understand that ServiceNow instances cannot send or receive emails from Microsoft's email service using u...
Resolved! I would like to know the best practices for GlideScript practice.
I study GlideScript now.I just looked up how to do it, but I couldn't find a way to quickly check the output.There are many steps before I can see the result, and it takes time to learn.To make the practice more efficient, we want to review the outpu...
Can we add record producer in navigation bar/menu under certain module?
Hi All,I created a record producer, now I want to add this record producer to the incident module.is it possible?ThanksNikita
How do I set a variable value on the catalog task interface using ATF?
Hi all, I am creating an end to end ATF test case where the user is submitting a laptop request, the request gets approved and fulfilled. We have a test step in the middle of the fulfillment process where the fulfillment team enters the serial numb...
Any idea what is duplicate foundation/core data is in health scan
Any idea what is duplicate foundation/core data ?
