How to tell if the recipient received the email sent from ServiceNow

[ASWIN EPARI2]

How to tell if the recipient received the email sent from ServiceNow, as the flag is "sent". Scenarios could be the email address is incorrect, or the person left organisation and account is locked, how to identify if its actually delivered.

[Sagar Pagar]

Hi,

Check the Email logs and open the records with recipients email address and check the related list.

It will show the exact reason why it is not sent.

Thanks,

Sagar Pagar

[Mohith Devatte]

Hello,

You can follow below steps

1) Search for emails in navigator pane

2)Click on emails and a table will be opened 

3)Search for your email in the subject field using the subject given in the actual notification 

4)  See the type  column which will tell you the status

refer below screenshot

Please mark my answer correct if it helps you

[SumanthDosapati]

Hi @ASWIN EPARI ,

If the email is not sent then in the email logs it will not show the status as sent. It will be sent-ignored or sent-failed. If it is showing 'sent' then it is sent from servicenow. We cannot get the status if the user received the email in junk folder or moved it to spam folder etc.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[ASWIN EPARI2]

@Sagar Pagar @Mohith Devatte @Sumanth Dosapati Just to make sure I have conveyed my question correctly, when i send an email from my mailbox to an invalid email address, i receive a response from my mail server that it isnt being delivered. I am looking for some similar feedback from ServiceNow mail server on my instance. attaching screenshot. Please advise, if i can find similar information in any table which i could use in my automation.