How to Trigger flow designer with virtual agent ?

[Atul kumar]

I want to trigger a flow designer based on the conversation with virtual agent

[Chuck Tomasi · Accepted solution]

Flow Designer (as of pre-Madrid) is triggered in two main ways. First with a record update/insert, the other on a scheduled basis.

If you want, have VA create/update a record that triggers the flow.

In Madrid, we offer an API to start a flow or action via a script API.

FlowAPI - startFlow | ServiceNow Developers

[Atul kumar]

Thank you Chuck 

[Eric M]

is this still the best practice in New York and Orlando to call flows within the virtual agent? 

[Chuck Tomasi]

As it's still the only way, I'd say it's still the best practice. 😉 The FlowAPI is meant to trigger a flow or subflow from any server side script.