how to use client script and ui policy on service portal?

[Sona1]

I have catalog item named asset relocation

this catalog item is used to relocate the asset from one location to other. in this cat item when u select any item it will automatically populates its current location in current location field. for this I hv used reference variable "curr_location" and ui policy to find the location from location table

I want this to work in service portal. but in service portal it is not auto populating the current location of item

[dvp]

use the below lines in call back function

var answer = response.responseXML.documentElement.getAttribute("answer");

g_form.setValue('curr_location', answer);

[Sona1]

Thanks dvp.

But it is not working in service portal.

[Shishir Srivast]

Hi Sona,

Provided screenshot shows UI Type as desktop, hope you have changed that to ALL, also can you please share your script include code ?

[Sona1]

Thanks Shishir.

I have changed that UI type previously as well.

But I guess it had not changed.

Now it is working perfectly.

[Shishir Srivast]

Cheers.