I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks

[Maala]

I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks

[Miguel Donayre]

You don't need an onChange script. You can set that up using the dependent field on the subcategory field. On the choice, there will be a dependent value where you will enter the category that it should show on.

[Maala]

Hi Miguel,

Thanks for your quick response.
I leant something new today. Thanks.

When I tried your suggestion, It does not load any subcategories for a specific Category.
After I have set the dependent to Category,

All other Categories show correctly
But the new Category ‘ Enterprise support’ is selected, nothing shows in the sub category.
These are the sub categories that need to be shown when Enterprise Support is populated in Category.

Any advise?Thanks

[Miguel Donayre]

You have to tie the choices in the subcategory to the value in the category field. Ensure that category is entered the Cataogy choice tab.

here is a choice in the subcategory that is tied to the "hardware" category. You have to associate all choices to a category. That is how the system knows what to show based on the category

[sonu9]

Hi @miguel Donayre,

i Also want the same, and i did but i want little more....

there is one more option under sub-category that is "other", and i want to show this option on every category choice how can i do these?

Thankful of you in advance.