I have created flow to create Incident and its child incident but I am unable to see child incident in Parent incident?

[Pallavi Pophale]

Flow Designer should start when Incident is created with Short Description contains “Flow” or “flow” word.
Create 4 child incident for the same incident where Flow Designer has been triggered. Caller same as parent
First Incident Short Descript – Task1
Second Incident Short Descript – Task2
Third Incident Short Descript – Task3
Fourth Incident Short Descript – Task4
Set State = New for all 4.
Wait for Task 1 incident to become “Resolved”.
If Task 1 is Resolved make Task 2 as “In Progress”.
If Task 2 is “Resolved” make Task 3 “In Progress”.
If Task 3 is “Resolved” make Task 4 “In Progress”.
Wait for all 4 incidents to be “Closed”
Close the Parent incident.

[Wojtek Winnicki]

Hello @Pallavi Pophale 

Could you add more details what is your issue?

Do I understand correctly that child incidents are created, but you cannot see them on the parent incident form?

[suvro · Accepted solution]

Make sure you have populated parent_incident field in the child incidents with the incident sys_id or the incident record in the flow

[Mahendra RC]

Hello Pallavi,

Please share the flow designer details/screenshot if you have created a flow designer or error details in your flow to better understand your issue.

Thanks