I have set 'Valid To' date on Knowledge article to 1 year after publish and it is auto populating when I create a new Knowledge article.But if I reject the retire/republish the article Valid To field is setting to 01-01-2100.

[jyotsna1]

I have set 'Valid To' date on Knowledge article to 1 year after publish and it is auto populating when I create a new Knowledge article.But if I reject the retire/republish the article Valid To field is setting to 01-01-2100.

I  can see there is a Article Validity field on Knowledge base form, is this field causing the issue? If yes how to set a value on this field.

Can someone help how to fix this?

Immediate help would be highly appreciated.

Thanks

[DirkRedeker]

Hi

The following Client Script checks for the "Default" Validity date:

[DirkRedeker · Accepted solution]

Hi

Digging into ServiceNow is fun! Read this one for even more details:

One more information, that may come in handy in this scenario.

The screenshot below shows the Script Include "KBCommonSNC" with the function "getDefaultValidToDateFromDate()". This function return "2100-01-01" (HARDCODED) (1) when the field "article_validity" on the KB Base Record is empty (2), and returns the date added with the number of days in that field (3) if it is not empty.

Let me know if that answers your question and mark my answer as correct/helpful, please.

Thanks and enjoy

BR

Dirk

[Evan Duran]

How do I navigate myself to this script?