I understand that Knowledge Blocks are unable to display attachments but they ARE able to display images (whether inserted into the body of the knowledge block or by placing a link to the image library). Is there a way to create a link to a PDF with

RyanB
Kilo Contributor

I understand that Knowledge Blocks are unable to display attachments but they are able to display images (whether inserted into the body of the knowledge block or by placing a link to the image library).  Is there a way to create a link to a PDF in a knowledge block?  I am unsure of where to store the PDF to be able to create a link to it.  I did play around with "managed documents" but was unsuccessful in getting a managed document to display on a knowledge block.  Thanks for your help.

(London release)

1 ACCEPTED SOLUTION

Rajesh Kannan G
ServiceNow Employee
ServiceNow Employee

Yes, You can insert a link to attachment in knowledge block.

find_real_file.png

 

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5 REPLIES 5

Rajesh Kannan G
ServiceNow Employee
ServiceNow Employee

Yes, You can insert a link to attachment in knowledge block.

find_real_file.png

 

Hello,

I do not have the type field to select attachment only URL any ideas how to add so I can use the attachments within knowledge blocks.

Thanks,

Chad

Type field displayed only if there are attachments, if there is no attachments then you will not see the type field.

Regards,

Rajesh

Hello Rajesh Kannan, 

 

Can we add multiple attachments in same knowledge blocks by using the above options, i am unable to add multiple attachments. Can you please reconfirm the same.

 

Thanks,

Nagireddy