I understand that Knowledge Blocks are unable to display attachments but they ARE able to display images (whether inserted into the body of the knowledge block or by placing a link to the image library). Is there a way to create a link to a PDF with

RyanB
Kilo Contributor

I understand that Knowledge Blocks are unable to display attachments but they are able to display images (whether inserted into the body of the knowledge block or by placing a link to the image library).  Is there a way to create a link to a PDF in a knowledge block?  I am unsure of where to store the PDF to be able to create a link to it.  I did play around with "managed documents" but was unsuccessful in getting a managed document to display on a knowledge block.  Thanks for your help.

(London release)

1 ACCEPTED SOLUTION

Rajesh Kannan G
ServiceNow Employee
ServiceNow Employee

Yes, You can insert a link to attachment in knowledge block.

find_real_file.png

 

View solution in original post

5 REPLIES 5

RyanB
Kilo Contributor

Thank you so much!