In flow designer how to add approvals for catalogue task

[Priyanka SHIND2]

Hello All,

Based on one condition I have to create one service catalog task and want to attach approval to this task. 

I don't want to attach approval to the RITM it should be for task. In my case it is not getting attached to this task. Do I need to change the status of task as well before sending it for approval?

PFB attached for your reference. 

[Ankur Bawiskar]

Hi,

I believe using Flow Designer only approvals can be attached to RITM and not SC TASK

Regards
Ankur

[Russ Shear]

Agree..not sure why you would hang an approval off a sc_task rather than RITM. What would the person or group be approving at that level?

[Priyanka SHIND2]

The flow which are follosing is as below

first it willl go for line manager approval

it it gets approved then catalog task will generate which will confirm if item is in stock or not with YES/NO value.

If it is NOt in stock then second level approval go to the procurement manager (like if we add 2nd level approval again on RITM then the ticket stage will change from fulfillment to waiting for approval which is not correct process )

thats why we are addign a approval on catalog task only.

Kindly suggest

[Russ Shear]

The stage wouldn't go to awaiting approval again. Typical stages in a request process:

Validation

Approval - In this case is the line manager approval

Fulfilment - Could easily put another approval activity in here to approve purchase.

Delivery

Complete

You have multiple approval activities and across different stages if you wish. Its fairly standard to have multiple approvals on RITM level. As said..ive never heard of approval on a sc_task level.