In the System Status Section of the Service Portal, where does Service Now obtain that information from?

[Samuel Perez]

[Mark Roethof]

Hi there,

Are you after below? If so, have a look at the Outage table [cmdb_ci_outage].

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Samuel Perez]

This got me closer to what i am looking for, but how do i determine what information is presented here. how does service now even know what applications my organization uses?  our instance was built before i came on board and i am trying to get the service portal to display correct and relevant information so that users want to use the portal instead of just sending the Help Desk an email.  Thanks!

[Mark Roethof]

The outage table has a reference to the cmdb_ci table. For the outages displayed on the Service Portal you actually have to look at the widgets.

For example, the current status widget looks at:

var outage = new GlideRecord("cmdb_ci_outage");
outage.addQuery("cmdb_ci.sys_class_name", "cmdb_ci_service");
outage.addQuery("begin", "<=", gs.nowNoTZ());
outage.addQuery("end", ">=", gs.nowNoTZ()).addOrCondition("end", "=", "NULL");

Planned maintenance widget looks at:

var outage = new GlideRecord("cmdb_ci_outage");
outage.addQuery("begin", "<=", gs.daysAgoStart(-5));
outage.addQuery("end", ">=", gs.nowNoTZ());
outage.addQuery("type", "planned");

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Prateek kumar]

It would be a combination of multiple widgets like Current Status, Planned Maintenance, Business Services status.

All the records are retrieved from Outage(cmdb_ci_outage) table

Current status- Status of your business services.

Planned Maintenance-  Business services in Planned Maintenance

Business Services Status -  Shows your business services(cmdb_ci_service) and displays how they are performing(Meaning if there is any planned or scheduled outage/maintenance)