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Service Portal Announcements & Screen Refresh

When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...

Christian P by Tera Contributor
  • 914 Views
  • 6 replies
  • 4 helpfuls

Resolved! Send email to new added user is Glide list filed

Hi  I have some glide list field which can let the user read the incident ticket.For example, Able Tuter, Abraham Lincoln, Adela Cervantsz are already in the  list, and  when I added Beth Anglin to the list, I want to send the notification to Beth ON...

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ESL by ServiceNow Employee
  • 887 Views
  • 7 replies
  • 3 helpfuls

Resolved! Zing to AI Search transition

We are looking to switch over to AI Search but first we have some questions.  1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...

LM123 by Tera Contributor
  • 2132 Views
  • 2 replies
  • 8 helpfuls

Mid-server error

Hi, i'm facing this weird issue with my pre-prod mid-server i'm struggling to identify what is going on tbh. My record producers are working fine, but as you can see mid-server dashboard look like the mid-server is not validated (and i think it's imp...

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How to get a form size for a record?

Hello, I want to know the size of one record. Let's say I want to know the form size of a change record - CHG0000001 XML import of the record is 132 KB. I keep getting the error "java.sql.BatchUpdateException: (conn=478024) Row size too large (> 8126...

HelloCAD by Tera Contributor
  • 612 Views
  • 5 replies
  • 0 helpfuls

Resolved! ACLs being called multiple times

Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we...

Update RITM State when Catalog Task is Updated

Hello All!I have a requirement that has to be met where a RITM state has to be updated once ONE of the catalog task states moves from Open to Work in Progress. How can this be accomplished? Currently, when I put one of the Catalog Tasks in a Work in ...

Marques2 by Tera Expert
  • 5933 Views
  • 12 replies
  • 3 helpfuls

Resolved! How do you create a custom theme using the next experience UI that overrides the default "Polaris" theme?

I have created a custom theme in the new San Deigo UI with custom styles (color and header logo) as described in the product documentation, however, these styles do not get applied. Is there a specific process you have to follow to override the defau...

User656300 by Tera Contributor
  • 8781 Views
  • 6 replies
  • 25 helpfuls

Load Excel Data using GlideExcelParser

Hello Community, I am having an issue to import an Excel file using the attachment variable on the serviceportal. Using Admin access I have no trouble to read the Excel data and fill a multirow variable set. But when I try it using a user with snc_in...