Add days to datetime field
Looking to populate end date with 14 days after the value which is there in the start date (on field change) Should respect the user date format preference
Forum Posts
Is there a containerized MID server (Docker/etc.)?
Is anyone working on a containerized version of the MID server software? I have built my own stuff, but the Tanuki service wrapper is REALLY getting in the way, basically making the container idea non-workable. If you like the idea of containerizati...
what is the difference between knowledge manager and knowledge owner in knowledge base
what is the difference between knowledge manager and knowledge owner in knowledge base
How can you reload the form in an agent workspace client script?
On one of our agent workspace forms we have a UI action that, when clicked, sets some field values and should allow two other UI actions to show up on the form. The button works in the native form view but not agent workspace and I think it's because...
How do you add a link to a specific knowledge base for the navigator?
I am trying to link to a specific knowledge base in the mobile app for our field service users and the link I set up isn't working. When I click on it in the mobile app, the navigator flyout closes and I return back to the home screen. Is there anot...
Clear DateTime field during Transform
Thanks in advance for any help. This one has me stumped. I have a DateTime field on a target table. During import, I want to clear this field of any value (make it NULL) during import based on the value of a corresponding source field. This should...
did not create or update sc_req_item using current in inbound email action.
HI Team, I want to trigger a notification from the inbound email action.It's not working,Can anyone suggest me why it is not working. Here is my script: var ritmNo ='';var sub=email.subject;var req='';var index = sub.indexOf("RITM");var end = 11; //...
Flow Designer: How can I jump back to a previous step within the flow
Hello everybody, I've got a question regarding flow designer. I'm creating a flow for a catalog item. At a certain point of the process, the RITM might go back to the state "work in progess" which was dealt with earlier in the flow. So now I want to ...
Resolved! Is it possible to use javascript in the value field of a Flow record trigger condition?
I have attempted to convert some async business rules to flows. The business rule filter conditions included some javascript in the values, for example javascript:gs.getProperty('my_property_name') The business rules trigger as expected.However, if ...
Resolved! How to add a custom banner to all outbound email notifications?
Hello, Is there a way to add a banner image to all outbound emails, without having to add it manually to each email notification? Thanks, Laurie
I am trying to Make 'Comments' mandatory, when approving , specific item. I created a UI policy similar to the one which is working correctly, to make 'Comments' Mandatory when rejected. the one I created is not working. also it stops the approva
I am trying to Make 'Comments' mandatory, when approving , specific item. I created a UI policy similar to the one which is working correctly, to make 'Comments' Mandatory when rejected. the one I created is not working. also it stops with the first ...
Resolved! Hide old article versions from knowledge base list view?
Heya, We recently activated Article Versioning with the Knowledge Advanced plugin. I got a demand from a user who manages knowledge articles that they'd prefer if only the most recent version was shown in the list view from Administration > Knowledge...
Error Handling in flow designer
Hi Guys I'm new to flow designer, i want to understand how to capture the flow errors and send email?Usually when ever an error is encountered in flow designer, flow will error out and it will not move to next action, in case if we want to use data p...
Resolved! Embedded (data table) widget is not refreshing after button clicking
Business: My business is I have one button in "data table from instance definition" widget named as "Active" button, Whenever I click that button I need to show only active records, I am a beginner of service portal, So only I starting with basic wor...
Resolved! Can we revert workflow to a previous version?
Hi can we revert workflow to a previous version?What would be best practice for having a back-up for workflow.Thanks,Tadz
