I have a requirement to auto-create catalog request through email inbound action, I set up the inbound on sc_req_item table but I am not doing a current.insert() otherwise it will double submit the request(as the order is already placed through Cart...
In our ServiceNow DEV instance, we manage stories using Implement Now. We would like to send emails from it however it's DEV so it doesn't send email because we've set the email property (email_properties) > "Send all email to this test email addres...
Hi Team, I am getting the below error message in my Service Portal Server JavaScript error Cannot find function approvers in object [object application name]. I am unable to figure out what is causing this error message to appear. When verified in na...
I am trying to integrate ServiceNow with IBM MQ system through Orchestration JMS activity. However i am receiving error while creating the credentials itself. I have tried with the initial Context factory as "com.ibm.mq.jms.MQQueueConnectionFactory"....
Hi All, We have requirement to send emails to all the group manager as the part of daily scheduled job. We are exploring how to achieve this using flow designer. Question - Can anyone let us know how to call email script from flow designer. The belo...
We are preparing to implement Application Portfolio Management (APM), and a licensing question has come up. We know that there are 3 roles associated with APM: Admin (sn_apm.apm_admin), Analyst (sn_apm.apm_analyst), and User (sn_apm.apm_user). We a...
Hi All, Need urgent help regarding a requirement. On Applications (cmdb_ci_appl) table we want to have a field called Security role as a drop down(drop down values will not be unique for all applications) with different values. Each Application will...
Auto populate reference variable based on another reference variable on a catalog item form. I have reference variable Application referring to 'Name' field on Applications (cmdb_ci_appl) table and there is a list field called 'Roles' on same table, ...
Hello everyone,While testing the SCCM Integration 2012v2 for Jakarta, I've come across an issue I can't figure out. There was a PC that wasn't int the cmdb_ci_computer table as I would have expected, but I can see it as part of the import log. I ...
Hello, We have recently installed Agent Workspace into our SN Madrid environment, and are experiencing a whole bunch of issues with implementation. We have added the necessary roles, and activated the ITSM Workspace plug-in too, but we are still see...
Hi, Is AI Search enabled for PDI's or only on Customer Instances? Cheers!! Anubhav
Hello, I haven't created catalog items in a while. My question is, what is the best way to show/hide variables based off of a selection from a drop down? I have 10 fields on the item. The first field is a selection with 2 choices. If they select cho...
Dears, I need to get records (CIs) with Installed date in the current month, regardless of the year. In ServiceNow there are already some 'trend' filter to do this, but only a static month can be used: How can I implement the same filter, but with t...
Hi, Does anyone has ever made a CMDB Design containing used classes, custom fields, naming conventions and more of such topics? Can you share such document or does someone know if there is a template for such a document? Do you have topics that shoul...
Hi Team, In Search Knowledge Base ,currently contextual search is global. I want to restrict the search by only one knowledge base,like it should display the article from one specific knowledge base. Below is the oob script from contextual search in ...
