Deactivate Roles in servicenow
Hi, How to deactivate any custom roles in servicenow so that it will not be available for any user or group for selection Regards
Forum Posts
How to set an email priority as of high importance when sending email using email client (compose email button on record) from workspace.
How can we set email priority as high importance when sending it using email client from workspace. We do have flag option to set email as high importance manually. I am looking to set the priority as high without clicking on flag option. By default,...
Resolved! UI Builder workspace - how to setup user permission to avoid "403: You do not have permissions to access this page."
Hello, I created a new application in Studio. I created in this application a new workspace experience using UI Builder. It works well as an admin user. End users can work well in the application back office, but they can't access the workspace, they...
Resolved! Basic Auth Configuration Password Value
Does the password value inside a Basic Auth Configuration (in the sys_auth_profile_basic table) get retained when moving from one instance to another? We have a Basic Auth Config inside a scoped application. When we publish the application from our d...
Resolved! Change styling of a field
Hi, How to change fields styling in forms using client script?
Resolved! How to show inflow and outflow of incidents in a report?
Hi, I have a requirement where I want to create a report which should show inflow and outflow incidents assigned to a particular group in the report. Inflow means how many incidents assigned to a particular group last day and outflow means how many o...
ISCP Documentation
Can someone provide the PDFs that are supposed to be accessed via the links below? SCP documentation includes the roles and responsibilities for those who invoke and execute the plans. For more details: Please refer to the (10914) Information Syst...
Query Business Rule on kb_knowledge
We're working on adding a query business rule to kb_knowledge to get rid of the 'rows removed by security constraints' message since it's causing some confusing behavior to our users who manage a subset of our knowledge bases. I've added the below sc...
Service Portal: Typeahead search - need to change the target page for typeahead KB results
Our company has multiple service portals, and we need a different experience for each. We're using the OOTB widget "Typeahead Search" to retrieve both catalog items and KB articles. We need results for KB articles to link to a custom page "kb_artic...
UI Builder : How do I save the information on a page | Update Record ?
I am working upon UI Builder - Profile page and trying to save the BIO details via the save button. However, I have no idea how to do that. I went to Data Resource and took a update record activity but do not know what to do after that. Need help.
Resolved! How to change hover effect for the KB Categories widget in Service Portal
I want to change the hover effect for the Category widget in the KB View page of the service portal. When I try to change the background color for the class ".group-item-default", it changes the whole background. But when I change the hover effect f...
Resolved! Can we configure Next Experience to show application name and update set and not just the globe icon?
It is possible to show the application name and update set name in the header along with the ? I like the new look and feel of Next Experience UI but miss being able to see my application and update set without clicking on the link. Any help would b...
Resolved! How can i update the variable in catalog task?
Hi All, After the catalog task created , In variables, i need to update value for a variables, that variable need to pass on flow designer. examples: in security group name I need to edit AZure ad group 5 to AD Group this need to go in flow designe...
The Submit button on the Service Portal is not scrolling down on form
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Resolved! Email sent not being recorded to journal field
Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal. Th...
