In the System Status Section of the Service Portal, where does Service Now obtain that information from?

[Samuel Perez]

[Samuel Perez]

ok, getting closer here...the first application for example, when i look at it in service now, how do i change the status of this item in the portal? TIA

[Prateek kumar]

You have toi create an outage in the Outage table

https://YourInstanceName.service-now.com/cmdb_ci_outage.do?sys_id=-1&sys_is_list=true&sys_target=cmd...

and make sure your Active Directory is in Business Services table and Class is Business Service. Here:

https://YourInstanceName.service-now.com/cmdb_ci_service_list.do?sysparm_query=sys_class_name%3Dcmdb_ci_service&sysparm_view=

[Mark Roethof · Accepted solution]

As I already mentioned in my first reply:

have a look at the Outage table [cmdb_ci_outage]

Just add a record there, and as Configuration Item select Active Directory. Set the dates, type outage, that's it.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

---

LinkedIn