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05-02-2019 05:32 PM
Hi Guys
Not sure if this is a config issue or a fault or what.
I created a report to show a heat map of incidents across the country, i have defined the lattitude and longitude of all our sites - and this shows correctly in the locations map:
When i show the incident data as a heatmap visualization it shows correct data:
However when i show it by site using the 'show data by latitude and longitdue' option
it only shows a couple of sites with all of the incidents for the state incorrectly assigned to those sites
the warning about lat / lon errors only apply to 3 people who have junk data in their location field.
if you hover over say "port augusta" it will show you 812 incidents for that site, which is incorrect. thats the total for a totally different state!.
any ideas what might be causing this? the heat map is nice but it would be better if we could see it broken down correctly by site in the same report.
Solved! Go to Solution.

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05-12-2019 05:57 PM
ok looks like this is an issue that has been resolved in london / madrid:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0728459
we are still on kingston

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05-12-2019 05:57 PM
ok looks like this is an issue that has been resolved in london / madrid:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0728459
we are still on kingston