Incident heat map not displaying all locations

Kai Tingey
Tera Guru

Hi Guys

Not sure if this is a config issue or a fault or what.

I created a report to show a heat map of incidents across the country, i have defined the lattitude and longitude of all our sites - and this shows correctly in the locations map:

find_real_file.png

When i show the incident data as a heatmap visualization it shows correct data:

find_real_file.png

However when i show it by site using the 'show data by latitude and longitdue' option 

find_real_file.png

it only shows a couple of sites with all of the incidents for the state incorrectly assigned to those sites

find_real_file.png

the warning about lat / lon errors only apply to 3 people who have junk data in their location field. 

if you hover over say "port augusta" it will show you 812 incidents for that site, which is incorrect. thats the total for a totally different state!.

any ideas what might be causing this? the heat map is nice but it would be better if we could see it broken down correctly by site in the same report.

1 ACCEPTED SOLUTION

Kai Tingey
Tera Guru

ok looks like this is an issue that has been resolved in london / madrid:

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0728459

 

we are still on kingston

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1 REPLY 1

Kai Tingey
Tera Guru

ok looks like this is an issue that has been resolved in london / madrid:

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0728459

 

we are still on kingston