Incoming email in flow designer not showing Body Text.

[Allen12]

Body Text is not showing any data. Any help would be appreciated.  Once I Get this done I need to pull the CI out of the email to be able to assign to its Owner.

.Here is a sample email

Action:

[OlaN]

Hi,

If you open that email record, does the field "body_text" contain any data?

The image you attached shows the text from the "body" field of the email record (which is not the same as body_text field).

[Allen12]

Yes, that is what the Sample email is showing. Also if I click on the sys_id of the incoming email, it will also show the details.

[OlaN · Accepted solution]

Please verify, by opening the email record, and select "Show XML" and verify that body_text contains any data.

[Allen12]

I've converted it to body.  It seems to be working.  Thank you.  Any idea how to rip my CI from the body text?