To provide some history/context, Document Viewer was slated as a feature in the Kingston release but did not make it into customer builds until Madrid, though at that time, only .pdf file extension types were supported. It wasn't until New York that features for file types other than .pdf were added. This is speculation, but it probably won't be until Paris or another release that the functionality has finally caught up to where it can be utilized in Agent Workspace considering the bumps in the road between the Kingston and Madrid/New York releases.
