Is there a list of what is included in the Advanced Knowledge Plugin mentioned in the video?

[pnolte]

Watched the video on the changes to Knowledge in Jakarta.   Is there a list anywhere with all the options included in the Advanced Knowledge Plug-in?

[gauravchoudhury]

Hi Pam,

The Knowledge Management Advanced plugin includes feature code and demo data. The Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer) is used to activate the Knowledge Management Advanced features. This plugin performs two validation steps prior to activation.

• Determines if there are any active Knowledge Management v2 knowledge bases. The customer must migrate to Knowledge Management v3 completely to use article versioning.
• Determines if there is a unique database index on the Number field. If a unique constraint has been added to the Number field, the plugin activation fails. A message in the plugin activation logs indicates that customers should contact ServiceNow customer support to resolve the issue.

Note: The Knowledge Management Advanced plugin is not automatically activated with the Knowledge Management v3 application.

Demo data is included as part of the Knowledge Management Advanced plugin.

If the validation step performed by the Knowledge Management Advanced Installer plugin completes successfully, the Knowledge Management Advanced plugin is activated automatically.

However, the demo data is not included in this activation. To load the demo data, go to the Knowledge Management Advanced plugin page, click the Load Demo Data Only related link, and then click OK.

Although, I couldn't find the list of all those features, I tried to list down a few which I found a few (after skimming thru some articles):

1. Knowledge subscriptions: Subscribe to knowledge bases and knowledge articles and receive email notifications about new articles and article revisions or comments. (Click here for more information)
2. Show Version Information: Displays version information for the selected article. Requires the Knowledge Management Advanced plugin (com.snc.knowledge_advanced).
3. Configure a user action for the article view page: Click here for more details.

[Alexandre Sing2]

With Knowledge Advanced plugin enabled :

- There is a new version number field on kb_knowledge

- There are minor version number increments for articles in review Ex : v1.01 ... v2.17 ...

- There are major version number increments for articles published Ex : v2, v3 ...

- You Have a full version number field, display number, ie KB0000123 v5

- You have a Check Out button, to create a new unpublished version of the article

- OOB you have to Checkout the article before making any modifications, even if you are admin or knowledge admin or KB owner or manager

- URLs like : https://<instance name>/sp?id=article_page&sys_id=KB0001111 do not work anymore

- A new script include : KBVersioning / extends KBVersioningSNC that drives the new UI Action and article version number management

These are what I experienced and implemented

- Then you should have knowledge suscribtion functionnalities : (un)Suscribe to a knowledge base, (un)suscribe to an article

Yet I did not find it nor try it, but you can build these notifications yourself very easily.

- Having suscription choice on your portal widget should be linked to the next issue :

@Gaurav Choudhury :

1. Configure a user action for the article view page: Click here for more details.

I can not find the widget mentionned in this article on my Jakarta 6 instance. I presume it comes with another plugin.

--> This is on Knowledge Management Service Portal, not along with Knowledge advanced plugin.

- Then you have the "Enable comments" check box on each article, but we didn't get it working on our instance.

Maybe there is more, but since we installed this for article versioning, I know most about the kb versioning functionalities.

[Alexandre Sing2]

There is also the "latest" field on kb_article, which identifies which article version is the latest.

Different version of the same article share the same article ID, but have different sys_ids

It may be useful to create a query on article_ID + latest to fetch the right article version

[ChristyParrish]

I'm very concerned about the article permalinks no longer working.

• How can we provide links to other articles that won't change?
• How do you find all of the cross-referenced articles to give them a new link?