Is there an email notification send out to author once article gets approve and published?

Si Min
Giga Expert

Hi All, 

I have an Ownership Group set up, and within the group do have knowledge_group_member which allow them to create or edit an article. My question is whether the OOB Knowledge - Approval Publish workflow did send out a notification once the article gets approved and published? 

I try tested in my personal instance with OOB workflow and do not get any email notification but I inside the workflow do have an Event. find_real_file.png

Thanks. 

1 ACCEPTED SOLUTION

Hi Ashutosh, 

Thanks for the tips. I redo again in my personal instance with NY released and at first, is not working, but after figuring out, is due to the 'Advanced condition' having the properties set as false in the script. After enabling it to true, then the notification is sent out but is in NY release. No luck with Madrid. 

find_real_file.png

Thanks. 

View solution in original post

7 REPLIES 7

Hi Ashutosh, 

I created the property but is not triggering the action. 

Guess is only available in NY release. 

Thanks. 

HI,

Ok. can you also check if the notification is active and event is there.

Thanks,
Ashutosh

Hi Ashutosh, 

Thanks for the tips. I redo again in my personal instance with NY released and at first, is not working, but after figuring out, is due to the 'Advanced condition' having the properties set as false in the script. After enabling it to true, then the notification is sent out but is in NY release. No luck with Madrid. 

find_real_file.png

Thanks.