Is there an email notification send out to author once article gets approve and published?

Si Min · ‎12-11-2019

Hi All,

I have an Ownership Group set up, and within the group do have knowledge_group_member which allow them to create or edit an article. My question is whether the OOB Knowledge - Approval Publish workflow did send out a notification once the article gets approved and published?

I try tested in my personal instance with OOB workflow and do not get any email notification but I inside the workflow do have an Event.

Thanks.

Si Min · ‎12-25-2019

Hi Ashutosh,

Thanks for the tips. I redo again in my personal instance with NY released and at first, is not working, but after figuring out, is due to the 'Advanced condition' having the properties set as false in the script. After enabling it to true, then the notification is sent out but is in NY release. No luck with Madrid.

Thanks.

View solution in original post

Rajesh Kannan G · ‎12-11-2019

Workflow

Description

Knowledge - Approval Publish

Requests approval from a manager of the knowledge base. Articles in approval are In Review state before moving to Published state once approved. If the manager rejects the request, the workflow is canceled and the article remains in Draft state.

If ownership groups is enabled, email notifications with a link to the article are sent to the ownership group members for approval.

If ownership groups is not enabled, email notifications with a link to the article are sent to knowledge base managers for approval.

A notification is also sent to authors or revisers of articles to inform them that their article has been approved or rejected.

To turn on approval email notifications, set the glide.knowman.enable_approval_notification property to true.

Set the glide.knowman.enable_approval_notification property to true, to send email notifications to approvers when article is sent to review and authors/revisors when article is approved or rejected.

Refer the documentation for more details.

Regards,

Rajesh

Si Min · ‎12-11-2019

Hi Rajesh,

Thanks for sharing the documentation.

I'm still figuring out where is this property located at as I'm searching Knowledge > Administration > Properties but can't locate it.

Thanks.

Inactive_Use407 · ‎12-21-2019

Its only for NY release 😕

I am trying send a notification when article is rejected, but without success too. I am in Madrid release.

Ashutosh Munot1 · ‎12-22-2019

HI,

Go to sys_properties.LIST from left navigation and search for property. If not present create one with same name.

Thanks,
Ashutosh