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Is there a way to check if the attachment is successfully added (Antivirus scan is completed) on the service portal?

Hi Community,  We had an intermittent issue of uploading attachments to the system through service portal. We are experiencing an error (the attachment is available after successful scan), and it is coming when the user uploads an attachment on SC Ca...

Need information on CI/CD spoke

Hello ,  I would like to know about the CI/CD spoke . We are planning to automate deployment in our instances and we would like to know the best approach to do it. If CI/CD is a good approach. What type of performance issues can happen if we implemen...

sameer S by Tera Contributor
  • 750 Views
  • 2 replies
  • 2 helpfuls

Instance Scan - Prod or Non prod?

What is the best practice on setting these up to run? If it is in a sub prod wouldn't the data disappear after a clone? Would running these checks in Prod be best so that it could be connected to stories or incidents and you would also have a history...

Bruce Hadley by Tera Contributor
  • 1623 Views
  • 12 replies
  • 5 helpfuls

Create new case type

I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....?  And i need that case type to be used in Agent workspace. I need screen shot to create case type

Resolved! Define tab sequence for filling up a form

Is there a way to define the tab sequence when navigating a form. ? Got 2 columns and users would like to use the tab to move left to right in each row. Current behavior seen is that tabbing moves top to bottom in the same column 

Sunny SN by ServiceNow Employee
  • 1993 Views
  • 3 replies
  • 2 helpfuls

Resolved! Flow designer - Wait for task to be updated

I am using flow designer and trying to use a wait condition based on the previous task being updated (using the sys_updated_on field) but cannot seem to get it to work. The wait condition never progresses, even when the task has been updated. I've tr...

Visits to the Service Portal per month

Dear Community,I am having trouble to create a simple view of monthly visits to the Self Service Portal for a period of 12 months so I can see the usage of it. Additionally the same with "most visted pages per month" and "More visited Catalog Items" ...

Resolved! Client Script not working on Portal

I have a Client Script that works on Desktop but not the Portal.  I have tried it by setting UI Type to All and to Mobile / Service Portal. I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desk...

Jeannette2 by Tera Guru
  • 1495 Views
  • 7 replies
  • 2 helpfuls