Forum Posts
Resolved! How to remove Menu 1, Menu 2 and Direct Action tabs in the header while creating a portal in App Engine Studio?
Hello All, I am creating a portal in App Engine Studio. I want to remove the menu1, menu2, direct action and report issue tabs which appear in the header of every portal. How to do that? I have attached the screen shot of the same.
Resolved! HIDE UI ACTION WITH REFRESHING PAGE
Hello Everyone!I would like to seek some advice regarding a UI action in the service portal. Currently, we have this UI action to cancel the request before the state changes to work in progress. If the state was changed to Work in progress from the b...
What is "glide.ui.text_search.enable_fallback_number_search"?
Hi.I want to know what is "glide.ui.text_search.enable_fallback_number_search" and how can I set this function. If someone knows, please let me tell.Thanks.
Resolved! The way about add language to the instance manually
Please make sure that is this the way that arabic language add to instance manually : 1. ask servicenow support team to add language code to sys_language table.2. download english version of translate tables : sys_translated, sys_ui_message, sys_docu...
Creating a Powershell step in Flow Designer
I am trying to run a simple PowerShell script on a MID Server when a certain Catalog item is created. We have opted to use Flow Designer and Integration hub to do this. I have created a simple flow and a new Action to run my PowerShell script (Create...
Set the "Run As" for a Powershell Step in Flow Designer
I have a powershell script located on a windows "server A" that is not the mid server. We are able to log into the windows server as "user 1", launch powershell and run the script. Now we need to be able to configure the Powershell Step in Flow Desig...
Resolved! Why lists are not visible in Agent Workspace for an instance on Paris?
I am unable to see lists on Agent Workspace. I created a workspace using studio & added one list. There were 4 lists already present by default: Now, if I open the workspace, and go to Lists, I don't find anything: I've tried this in different inst...
saveResponseBodyAsAttachment is not working
I am using below code to save the outbound REST (GET) calls response to save in attachment table but it's not working, the code is not getting executed even if I comment out highlighted line of code. this returns response when we do not try to save t...
Resolved! Having issue with Query business rule on Knowledge Article table
Hello Experts, I have a requirement to show knowledge articles to users who are satisfying can read and cannot read criteria , I'm doing this to get rid of 'Security constraints' message which is annoying to customers, I have written query business r...
Resolved! How to set up Response SLAs - OTB
Hello! I need an advise on how to properly set up Response SLAs so it's as much OTB as possible. My customer has several response SLAs set up this way: - Start condition: active = true - Stop condition: state = in progress or state = resolved When t...
Comparison of different UI technologies / approaches
I am rather new to the platform and I am tasked with developing a new application. I already determined the business requirement and different roles and create a data model based on them. Currently, I am building the application in the Studio. Howeve...
Resolved! How can I change workflow of knowledge from draft to review?
Hi. I want to change workflow of knowledge from draft to review. Now it's automatically change so I can't edit. If some one knows, please let me tell. Thanks.
how i could set the the assignment group automatically to service desk
"Under the User details tab, if the Department is IT, set the assignment group to IT Securities." please help me with this requirements under the problem management
Resolved! Polaris/Next UI Experience - Undock FSM/CSM Workspace
Hello, The Polaris engine in San Diego is always docking the Agent Workspace 2.0 (also called CSM/FSM Configurable Workspace), whereas Rome still allows for a "open in new page" interface without Application Navigator and top navbar: Rome: San Die...
