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Why catalog form is loading very slow on Service Portal and even on when opening RITM and SCTASK as well. @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed
We are considering switching to the ITSM Professional version, primarily so we can start using virtual agent. One of our requirements is that users can chat using their native language (we support about 5 languages), but if the virtual agent can't s...
Hello all, I've been tasked with parsing data out of an inbound email and turning them into variables within flow designer. Allow me to explain the process. An email is generated by an AI and is sent to us. An inbound action grabs the email, and pass...
Is there a way to configure and do a Global Search of Catalog Variables on the Workspace. I was able to do this on the standard UI but wondering if I can search for a Catalog Variable on the Workspace.
I have button component on a page and want to navigate to another page with some payload when a button is clicked. When i see the OOB apps, some use api.emit and some use helpers.navigate.to methods. How do i know which one to use? Also, where can i...
UI Builder. Link to Destination event handler. Does anyone have a way to get an "external" link to open in the same window? I feel that it should somehow be possible using Advanced, but I don't know. Conversely, has anyone successfully gotten footer ...
I have a read ACL for table sc_request in which I want to use sc_req_item retreived using GlideRecord. Of some reason, the sc_req_item does not return any records even though I am sure the record exist. I can run the same code in background script ...
Hi, I have a catalog item with one of the variables as a list collector. I have two options which are "Add / Modify Application Access" and "Get iManage Add-in". If I choose "Add / Modify Application Access" option then it should trigger an approval ...
We have migrated from Bluecoat to Zscaler proxy. How to change proxy settings for already installed MID server
Hello, I've set a notification which is sent to Users/Groups in fields Assignment group for an incident. Some of my groups have Group email set. So that means a notification is sent not only to members of group, but to the group email itself. Can I f...
Hi, I have a requirement in which i want to attach record in excel format in the email notification. please help me in implementing this. Thanks & Regards, Kalyani
I have a custom table and I am using that to send notification once a certain state is reached. Is there a way for me to give a preview notification that is going to be sent?
We have an ask to hide certain variables on a catalog item for the catalog & requested item view. It should only show up on the task form view. as per previous recommendations, I have created two different client scripts. One to hide the variables ap...
Apologies for the title, I couldn't really think of anything that would describe my situation in a simple sentence. Here's my current scenario: we have a few customers where we need to restrict the visibility of cases of those customers to a few sele...
Trying to create new UI theme to choose in San Diego instead of Default(polaris) and Dark. Not finding any relevant information on exactly how to do this in Product Documentation.Branding instances is something that almost ALL customers want and it s...
