ISC:Invalid Run As User announcement

Sam Ogden · ‎01-18-2021

Hi All,

We have just upgraded to Paris release but come across an issue with the Service Portal announcements. No announcements were displaying and when checking in the browser console I could see a 500 (internal Server Error). Having a quick look I've found this article on stack overflow with a temp solution. The article has a link to a Hi KB article, but when I try and view this it says I don't have sufficient privileges.

It seems that we now have announcements with the name 'ISC:Invalid Run As User' which is being created referencing a display style that does not exist. Updating this display style to a valid one in our instance fixes the issue. However the system is going to generate more of these announcements so the issue will come back.

What is creating these announcements, and also does anyone know what it is trying to reference and why this would be missing?

Any help is greatly appreciated.

Thanks

Sam

Sam Ogden · ‎01-18-2021

Had a look into this further in my PDI and noticed that it is referencing the 'La Jolla Urgent' display style.

After looking in our instance we did not have the 'La Jolla Theme Branding' Plugin activated. Once activated the missing display style records are available and the announcement is correctly raised.

View solution in original post

Sironi · ‎01-26-2021

Hi,

we are not using OOB Portal , Our SP Portal is totally customized as per requirements

so will it shows any effect once we activate the plugin ? , please suggest me as per your experience

Sam Ogden · ‎01-27-2021

Hi Sironi,

As mentioned above the docs only mention the changes affecting the /sp or /sp_config portal. Our portal is customised and we are not seeing any changes to this as I would expect from what the docs say - the only change seen on our portal following activating the plugin has been the fix to the announcements that we expected.

Obviously I would advise you to activate the plugin in a non-prod instance and make your own checks before activating in a production instance.

Hope this helps

Thanks

Sam

Sironi · ‎01-27-2021

Thanks Sam !

Binh Truong2 · ‎02-01-2021

We just upgraded to Paris and experiencing the same thing. I installed the plugin DEV and it fixed it. However I do not know if this plugin will impact any of our portals. Good find though!

Sam Ogden · ‎02-01-2021

Hi Binh,

Just as an added point on this. I believe the announcement 'ISC:Invalid Run As User' is to advise to update the 'Run as' user on the scheduled job '[AppSec] Daily Data Management'. Once I updated this to one of our admin accounts the announcement was then not triggered again so should also fix the issue.

Thanks

Sam