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Menu Item - Scripted List

Hello Experts, I want to add menu on my header like "Impersonate to Ralph". If i click this menu, I want to be impersonate to Ralph. My Question is... 1. The menu doesn't show up in my header... How can I get the menu to show up in my header? 2. Ref...

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Brook3 by Giga Expert
  • 2082 Views
  • 1 replies
  • 0 helpfuls

Rolling back Scoped Applications

Hi All, I wanted to rollback my scoped application from version 1.0.6 to Version 1.0.5 and all the code was developed in studio (ie; Scoped App only). My admin team told that we can't roll back due to system limitations, Some apps just don't allow it...

harshav by Tera Guru
  • 2639 Views
  • 6 replies
  • 0 helpfuls

Open kb attachment

hi ,  On service portal , i would like to know if it's possible to open (in a broweser or other...) directly an attachment when i clic on an knowledge article ?  thank you for your help 

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kmickael by Kilo Sage
  • 6024 Views
  • 18 replies
  • 6 helpfuls

Resolved! UI Action to Cancel a Item related to a Flow

We started using Flow for our RITM. and we have already an UI Action that cancel the RITM. But unfortunantly it's working only for Catalog Item linked to Workflow, not to a Flow. How can I change the script of the UI to cancel the Catalog Items relat...

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LearnerNow by Giga Guru
  • 3122 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to get Business Duration of RITM's in reports

Hi All, Hope everyone is staying safe. I am seeing the business duration of RITM having blank values. How can I get these values. And I am leaner of Service-now. I wish to know that, how the process works like closing the catalog tasks will close the...

rkreddy by Giga Expert
  • 4375 Views
  • 12 replies
  • 4 helpfuls

Resolved! How to implement work notes list notification

I want to implement whatever implemented in work notes list for the incident in my custom application's table.  Appreciate any link or where to check in the system how it is implemented in servicenow. It also would help same to know how it is impleme...

Giri6 by Tera Expert
  • 3036 Views
  • 3 replies
  • 0 helpfuls