We are on Kingston patch 6 We are trying to get to the bottom of what is actually "required" to own and exist in our environment to enable Service Mapping to work and map our business services. We are going to be using our CMDB as a repository of da...
I've built a way to notify approver delegates whenever their delegator has a new approval request, so I thought I would share it here. I used another post that did something very similar and just modified it to do what I wanted. I know the delegation...
Does anyone have any information on how the ServiceNow platform will handle GDPR (General Data Protection Regulation). I realize there is a K17 lab on the topic but none of our contacts at ServiceNow seem to be familiar with the regulation at all. ...
We recently cloned Dev over QA.On Service Portal, after clicking on Order Now and submitting the request, it is redirecting me to<instance>/sc_catalog.do page and it is a blank page.In dev instance, I am not seeing any blank page and it is working fi...
I could think of two ways to setup any custom font for ESS Portal.(a) Using Google Font:The steps involved:#1. Go to Google Fonts and select the font you would like to use.#2. Copy the @import syntax provided by google and paste in your CSS. ...
Hi All,I am looking for advise on how to implement some controls for audit purposes via our CMDB linked with new server build processes.We plan to incorporate a New Server Request process into the Service Request Module in readiness for maturing this...
Hi. Can anyone help me in how to query the orphaned records on attachment document table? I have a requirement to pull all the orphaned records from sys_attachment_doc and clean up them.
Hi, We have use "Activity stream @ notification" for emails to be triggered when user is mentioned using @ in the comments, i want to use a condition so that when caller is mentioned using "@" on comments, they should only receive updated notfication...
I'm trying to understand proxy servers and servicenow. I stumbled on this page around setting up a basic proxy setup https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/import-sets/reference/r_BasicProxySetup.html If I...
Hello, On the problem table there is a field called known error which is true/false. I am trying to set this for records where a Knowledge Article was created in the KE Knowledge Base. Any assistance would be appreciated. Thanks! var knowledge = ...
Hi All, I am trying to find the name of the workflow where this scripts have used some keywords.Im referring to Searching the script field(s) of workflow activities this post to give you a fair idea what im looking for.
Hi Guys, need your help. I have a custom table(u_numbers_test) and a custom field (u_number) to manage record numbering. Set as follows: u_number dictionary default value set as follows: This works fine, and each time I insert a new record from t...
Hi, I have only given access to service portal to my users and have not given them itil role but still users after they click on 'back' twice in the service portal are able to reach the backend servicenow.How to stop this?
I have an jdbc connection that pulls in about 8000 records, I want to process all that are not duplicates. I have a serial number field, I would like to not even write the duplicated to my import set table. Is this possible in an onbefore script? Tha...
I am trying to give a user the ability to delete a knowledge article and I was wondering what role allows this without giving the user full system admin rights? Thank you,Giang