Resolved! Is there a way to add multiple child incidents to a parent incident at the same time?
As the title says, can I add child incidents to a parent incident in bulk? Thanks!
Forum Posts
Resolved! How to process ISO8601 Date format
Hello All, We have an integration with 3rd part application where are receiving Dates in ISO8601 format. Does anyone know how to process in within servicenow so that time and timezone would remains same. Below are some of the formats we receive: 1)20...
List Collector field into Send Email action step in Flow Designer
In my Flow -- I have a List Collector field. I also have an email step, currently when I send the email, it sends out sys_id's in the Send Email action. I need to send the Label. In my flow: Step 1: Good Step 2: Good Step 3: Look Up Records step/act...
Resolved! Using RITM vs Catalog Tasks
Hi.I'm wondering how people are "supposed" to work with catalog items.The request itself DOES NOT send out information by email to the caller/requester/initiator.The request item DOES send out information by email to the caller/requester/initiator.An...
Resolved! g_form removeOption does not work on catalog variable
I am trying to remove an option from a select box on a catalog variable but it does not remove. The script is:function onChange(control, oldValue, newValue, isLoading) { if (isLoading) { return; } g_form.removeOption('eai_reviewer...
Resolved! Send notification to desktop Windows Action Notification center
HI all, My customer's willing to push ServiceNow notification to the end-user's desktop in order to update the user directly on his usual workspace. This is an adoption stake. There has been a post 2 years ago on how to push notifications to windows...
Resolved! Robust Transform Engine vs Transform Maps
Hello Friends, We developed few transform maps to map data from staging table to the target CMDB tables and at that time we were in Madrid version. Now we have upgraded to the Orlando version which introduced the functionality of Robust Trans...
How can I populate current catalog item name inside a variable of same catalog item?
Hi,I have created a variable inside a particular catalog item ie. Software name. I want to auto populate the name of my current catalog item in "Software name" variable. Is there any way to populate name of current catalog item in Software name???
Resolved! Uncheck out workflow
Hello There - Does anyone know how I can uncheck out a published workflow? Usually there is a delete option - but it is not appearing when I select the list option, I only have the below options to choose from: I also selected 'copy' on a different ...
Flow Designer issue with branching off and then merging back into line
In the flow below, I am wanting to go from step 3.2 to step 4 if approved. I do not want to have to move step 4 to 3.3 because it should happen even if step 3 is true Is it possible to merge back into the original branch from step 3.2 To illustrat...
Resolved! Decision Table/Flow Designer Question
Hello, I have built a Decision Table which I am passing in a reference variable of locations and based upon will return the assignment group. Is there a way to create repeatable update catalog task action to store the retrieved assignment group. I...
Resolved! Mail sent to ticket is put into additional comments by default - how to change
In tickets and requested items when posting to additional comments, a mail is generated to the user with this content. Conversely when they reply, the reply is put into additional comments. This is fine. Sometimes the Servicedesk needs to contact som...
Resolved! Powershell activity - hostname issue
Hello,I am an absolute newbie at orchestration but I am trying to learn how to use PowerShell for orchestrating. I have read and tried some fabulous articles which have been very helpful in preparing a base.I am trying to run a simple PowerShell scri...
Resolved! Creating Space between Icon Links / Widgets
Hi ServiceNow Community, How do you create space between widgets? From the image below, I would like to create a space between the top 3 widgets and the bottom widget. I have tried resizing the widgets but the 'eeee' widget keeps merging into the ...
ACL for for restricting user to create records
Hello, I need to create an ACL so that user is not able to create any new records except for rest/Soap users , but all the users should be able to edit the records as per there roles . Will it be possible?
