ISC:Invalid Run As User announcement

[Sam Ogden]

Hi All,

We have just upgraded to Paris release but come across an issue with the Service Portal announcements.  No announcements were displaying and when checking in the browser console I could see a 500 (internal Server Error).  Having a quick look I've found this article on stack overflow with a temp solution.  The article has a link to a Hi KB article, but when I try and view this it says I don't have sufficient privileges. 

It seems that we now have announcements with the name 'ISC:Invalid Run As User' which is being created referencing a display style that does not exist.  Updating this display style to a valid one in our instance fixes the issue.  However the system is going to generate more of these announcements so the issue will come back.

What is creating these announcements, and also does anyone know what it is trying to reference and why this would be missing?

Any help is greatly appreciated.

Thanks

Sam

[Binh Truong2]

I looked up that sys_id and couldn't find it. The field 'display style' points to the table Announcement Styles table. That script needs to be updated to point to a valid Announcement Style type

[Tyler Herman]

Hi All,

If you would like to address this issue without installing the La Jolla theme branding plugin, you can import the attached .xml files into your "announcement_style" table as well. These .xml files came from my Quebec personal developer instance where the styles already existed. This resolved the issue for me without the need for the plugin.

Cheers!

[Afzal Basha]

Hi Tyler,

Thanks for the solution. It worked for me.