Knowledge article Excel bulk import template
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04-03-2017 01:43 AM
I would like to start writing knowledge articles and wasn't able to find an Excel template to write it in. With other IT service management tools from HP and BMC, there's an Excel template that I could use to fill out and subsequently use to import into the knowledge base so I don't have to wait for the setup of ServiceNow instance to start entering articles. Anyone has any advise on what's the best way to kick start this? Much appreciated.
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04-03-2017 07:15 PM
Would you be able to print screen it here or copy out the column names at least? Thanks.
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04-04-2017 12:19 AM
Here are the columns
Active | Article type | Author | Category | Configuration item | Description | Attachment link | Disable commenting | Disable suggesting | Display attachments | Flagged | Category | Knowledge base | Meta | Number | Published | Short description | Source | Text | Topic | Knowledge Champion | Valid to | Wiki |
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Thanks
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