Knowledge Article Owner - Can it be an assignment group?

[maryr]

Has anyone tried this?   We are looking at a repeatable, rapid publishing process and want the owner to be the Assignment Group - rather than one individual. This will enable anyone in that assignment group to approve and then we will have the artlce auto publish.   Is this technically do-able?   Please advise. Thank you.

[servicenowkevin]

Our workflow sounds very similar to what Stephanie Lindorff has described. We have assignment groups related to the categories. Those people review/approve/edit that content.

[SimonDunsmoor]

Same as Stephanie Lindorff and servicenowkevin.   We added an owner field, which is a group, and we'll be driving Knowledge Tasks based on this group.

Stephanie Lindorff - We also are making sure that the Knowledge Authors can see their Knowledge Tasks in the "My Group's Work", at least that is the theory right now.   I'll let you know if that works.  

[maryr]

How do you use service?   Assignment groups by service?   Or rather how do your categories relate to service/CMDB?

[Uncle Rob]

As most have stated, it doesn't exist OOB, which is so unfortunate.   In the past I ran with a two tier ownership structure, so the KBA was owned by both a group and an individual within that group.  

[Mike Malcangio · Accepted solution]

We'll look into what we can bake into the core product around a stronger group ownership model.

What we've been kicking around is more of a "Target Operating Model" across ITSM associated to the Business Service. Each Business Service would have groups and owners associated to it for Incident, Problem, Change, Knowledge, etc. -- this way we could start to build data driven flows based off any number Service and Process combinations.