Knowledge Base Reporting

[Ralton Stewart]

Hello All I have been asked to provide a report on who is accessing 2 specific Knowledgebase's Areas is this possible?

They require as much info as possible?

[Dr Atul G- LNG]

HI @Ralton Stewart 

Do you need report on base level, then you can check the user criteria like

or 

Give a try 

https://www.servicenow.com/community/now-platform-blog/reporting-on-who-is-viewing-your-knowledge-ba...

https://www.servicenow.com/community/knowledge-managers/monitoring-access-to-the-knowledge-base/m-p/...

https://www.servicenow.com/community/platform-analytics-forum/how-can-i-produce-a-report-of-who-view...

[AndersBGS · Accepted solution]

Hi @Ralton Stewart ,

Great questions which should be possible from initial thoughts. In general, I would utilize the Dashboard usage article created by Adam Stout https://www.servicenow.com/community/performance-analytics-blog/tracking-and-reporting-on-dashboard-... and change some part of it to look for KB articles instead of Dashbaords. 

Change:

        gr.addQuery('url', 'STARTSWITH', '$pa_dashboard.do?').addOrCondition('url', 'STARTSWITH', '$dashboards.do?');

to:

        gr.addQuery('url', 'STARTSWITH', '$kb_view.do?');

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders