Major Incident Management - Recipients lists OOB functionality, how to use it to send emails?

[Community Alums]

Major Incident Management, how does the recipients list function? I would expect that emails would be sent to users in the recipients list during major incident communication, but this isn't happening. Why aren't the emails being sent?

[Mark Manders]

Do you have notifications configured for this list?

[Community Alums]

@Mark Manders - No.

[Mark Manders]

How do you expect notifications to be send when they aren't configured? I know ServiceNow is pushing (too) hard on everything AI related, but the system still doesn't do something just by thinking about it.