I have a use case in which I need to make it possible for users to have different email addresses in the system so that, for example, they can reply to a notification about an Incident from any of their email accounts.
Browsing Community I see that this can be done via a Business Rule, but I saw this TechNow episode in which @Chuck Tomasi mentions this can be achieved using the "cmn_notif_device" table:
However, I am not able to make it work like this - even though I have a secondary record in the "cmn_notif_device" table for the same user, the user is still not identified by that secondary email account. In other words, if that user sends an email from that secondary email address, the system does not recognize the user.
Hi Deepankar, I know about that, but then, if the user sends an email (replying to the notification of an Incident, for example), the email is not recognized as being from the user.
