Managed Documents to Knowledge Bases

Pyskow
Kilo Expert

Im am setting up Managed Documents, and i have run into some issues.
In order to add some of the documents and procedures to a Knowledge base i have activated the Knowledge Document Plugin.

When i then add a document to the knowledgebase by setting the behavior in the knowledge settings, no knowledge bases are getting created.

has anyone ever experienced that?
Could it have something to do with lack of approvers?
As a side note to approvers i can tell that i have set them up for different types of documents, but no approval tasks is assigned to them, when a document is added.

Does anyone have a clue about what im doing wrong?

5 REPLIES 5

I believe that manage documents works by department and not group, so make sure you have departments populated in your prod environment, you may have had demo depts in your non-prod but no depts defined in your prod instance.

Check User Administration -> Departments to see if you have depts configured.