Managing training enrollment for employees as a Learning Credit Manager/Training Admin

[Himanshu Patel]

I am a Learning Credit Manager / Training Admin for my organization.

We have enrolled few members to receive learning credits for service-now courses, how can I ensure that the course they enroll comes for my approval as a training admins. Currently, if we add the employees to receive training credits, they can enroll for any trainings without any approval. We want to ensure they do not enroll in wrong trainings and it comes to admins for approval so we ensure they are enrolling in the right course.

[Manikanta Sanga]

As a learning credit manager/training admin,

You'll find an option called "Manage company learning credits" under your profile menu
when you log into https://nowlearning.service-now.com/lxp

If you click on the above option, you'll be redirected to your company "credit pools" record
where you can see your company name, managers listed, no.of credits etc. as fields.

Now if you'd like to receive requests from your team members as an LC manager/training admin
you'll need follow the below steps.

1) "Can consume" field should be "Named Users"
2) "Type" should be "managed"
3) "Allow requests" checkbox should be "checked"

Once you make these changes, you'll be able to receive requests from your team members where
you'll need to approve the requests received in order for them to enroll for any course either on-demand/in-class.

Please make this as helpful if you find this useful.