@ mentions & Rich Text in Employee Center for My Tasks

[SheltonThompson]

We have enabled rich text and @ mentions for the activity in My Requests in the standard ticket configuration. 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/ta...

Has anyone done the same for My tasks? We see the instance options to make the settings same as My Requests, but it is not actually enabling these options. 

[Community Alums]

Hi @SheltonThompson ,

Just follow the same steps as per the doc you shared, just look for "sn_customerservice_task " instead of sn_customerservice_case record :

[SheltonThompson]

@Community Alums this is not for the CSM portal. This is for My Tasks in the ESC portal. Page=id=hrm_todos_page

We already took the steps to enable rich text editor and @ mentions for the activity for My tasks, but it is not reflecting.

How its showing in My Tasks

How it should show