The following link from a ServiceNow -> MS Teams integration (using MS Teams Core) renders a blank body in the ESC portal for non admin users. They see the correct header and footer but white space in the middle, literally nothing else. This is the link they receive in MS teams.
https://instance123.service-now.com/esc?sys_id= 5551212a5551212b3035551212&id=form&table=sysapproval_approver
The following does work for non admin users, which is what I'd like to have sent to MS teams
esc?id=hrm_todos_page&todo= 5551212a5551212b3035551212. * makes sense it’s the ‘right’ way.
However, Our MS teams chat is generated from ServiceNow with the first link, unusable to normal users. This is done via the business rule that eventually gets to the build outbound message script include and then that goes into the black box of magic and I loose the trail.
Any suggestions on where that link is built or how to change it?
Thank you all.
