Next and Previous buttons under My Approvals in ServiceNow Portal are not visible.

[Neelavathi M]

Hi All,

some users are not able to see the buttons, "next" and "previous" under My Approvals.

but issue is not  for All, i can see buttons in some other profiles.

Please let me know, if some thing as to be checked in "sysapproval_approver" table.

Appreciate your response.

Thanks.

[Neelavathi M]

Hi, 

The person who worked as not mentioned the action taken on incident and left the organization.

and i noticed in lower instance user can see the button, issue is only on the PROD.

Thanks.

[Dr Atul G- LNG]

Hi @Neelavathi M 

It's better to log a case. As you mentioned, the user has already left — are you checking this using impersonation? Also, why do you need to show the 'Next' button if it's not applicable or present in the current org setup?

[Neelavathi M]

Hi @Dr Atul G- LNG ,

User not left , the person who worked on previous incident has left the organization.

Thanks

[Dr Atul G- LNG]

It’s getting confusing now.

The user to whom the approval is assigned is active and part of the organization,
but they are still unable to see the Next button.

If that’s the case, and you've already tried everything — including repairing the plugin and running cache.do — it's best to log a ServiceNow Support case for further investigation.

[Ankur Bawiskar]

@Neelavathi M 

If there was an incident for this earlier, there should be the INC Resolution summary.

Check that and repeat the same steps.

If not then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.