Next Experience default landing page on an upgraded instance

[Ken Lombard]

I've installed San Diego on our Dev instance (upgraded from Rome) and activated the Next Experience.  I am trying to get ServiceNow to send users to the default landing page, but it is sending to the dashboards overview page by default. I have gone into user preferences, removed those preferences, and created a default one to navigate to now/nav/ui/home.  I have also modified the system property glide.login.home to the same value and it still ends up landing on the dashboards overview page.  Is there anything else you can suggest?

[Ken Lombard · Accepted solution]

Here's the solution I received from Now Support, in case anyone runs into the same issue.

Solution Proposed: To resolve the issue, please follow the steps outlined below:
1) Navigate to https://<your instance name here>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb...
2) Switch to the Service Operations Workspace Core application scope, if needed
3) Uncheck the Active checkbox
4) Save the form

[Edoardo Gattei]

I have it unchecked (active=false) but it's still landing on dashboards

[Andrew G]

FYI for others ... this sys_id doesn't show in the Personal Instance under Xanadu.