Not able to publish the Knowledge Article

[SNOWBeginner1]

Hello Experts,

I am facing Issue with Publishing the Knowledge Article.Below are the Steps followed

GoTo Knowledge Base->Select the required Knowledge Base->Click on the Create Article button

Create the Article and Submit

Now Open the Article visible under "My Knowledge Articles" option and Click on Publish button

For Some reasons once I hit the Publish the button the Knowledge Artice is shown in Review Status.

Kindly Suggest the Solution.

Regards,

-G

[ashh908 · Accepted solution]

Hi,

If it is in Review state after you have clicked published then approval must have triggered, once approved it will be in publish state.

Follow the screenshots.

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Also if you want to understand the workflow, go to the respective KB and check which Workflow is tagged and try understanding/changing the workflow if you have any specific requirements.

MArk Correct/Helpful, if applicable

Thanks

[rammohanraomadd]

Hi,

Could you please check the Publish button script. There value might not be setting to Publish.

Regards,

Ram

[PriyaRanji]

Hi, Good Day!

Could you please check any approval associate with your KB Article. If yes once you approved it - you can "Publish" the article.

Thanks!

Priyanka R