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Fetch Data Base On URL Params in UI Builder

Hi all,I am currently want to build a personal page for user via UI builder. I put id as a param in URL and I want to fetch data of the user who has same id as URL param on that page.For example:/now/dev/dev/005d500b536073005e0addeeff7b12f4Then I wan...

An Le by Mega Sage
  • 499 Views
  • 1 replies
  • 0 helpfuls

Global search button

Want to where global code search code in configured.in INspect element browser I found below?<input id="sysparm_search" placeholder="Search" class="form-control form-control-search sn-tooltip-basic focus" aria-label="Global Search. Press enter to sub...

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Hafsa1 by Mega Sage
  • 664 Views
  • 3 replies
  • 0 helpfuls

How to use user criteria on Menu Items

How can we enable usage of User Criteria for limiting Menu Items in Service Portal. We basically need the Can View and Cannot View related lists similar to Catalog Items setup so we can use user criteria. We know how to use the Condition field of men...

JC S_ by Mega Guru
  • 2466 Views
  • 3 replies
  • 1 helpfuls

We want generate a report to track there presence if they are in active state or offline and at what time they are in active state or went offline with the timestamps when agents are monitoring chat.

My Manager wants to see some kind of logs or report to see the status of a live agent in the agent workspace. I know there is a table called "presence and capacity" but in this table we only able to see the last update of the agent. Is there any way ...

CK13 by Kilo Contributor
  • 1090 Views
  • 3 replies
  • 1 helpfuls

Slow processing time to smtp.office365.com

We have configured our outgoing mail to use smtp.office365.com (STARTTLS 587 and OAuth 2.0) and it works (mail are sent as they should). But we have seen that the processing time is around 8000-10000ms and even greater some times. Even got a automate...

Niklas _sth by Tera Contributor
  • 1180 Views
  • 3 replies
  • 0 helpfuls