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Notify w/Twilio End Of Life

We are trying to implement On-Call Scheduling and Major Incident Workbench shortly.  The confusion / question for you is this.  We were under the impression that you needed to use Notify with Twilio for SMS and such.  However, when we go to Twilio, w...

Set form view based on role

Morning! I am running into an issue with enforcing a view to users based on role. This seems to be due to it saving "user preferences"I have a default view and a handful of custom views, for the demand records.  If a user is on "business" view or "Fi...

Portal - CSM vs CSP

HI  We are exploring CSM module and i  found there are two portals csm and csp. What is the difference between two. In both portal i was able to login with cosumers credentials.   Thanks Sri

srivatsat by Mega Sage
  • 5701 Views
  • 3 replies
  • 2 helpfuls

Scoped app custom scheduled job definition

Hi, Looking for some insights. I have a requirement which needs an own scheduled job definition. Kinda similar to 'scheduled export sets'How to approach this, if it is even possible. So I initially thought.. Let's extend sysauto. This would then give...

PatrickL by Tera Guru
  • 724 Views
  • 1 replies
  • 0 helpfuls

Filter: 'fieldname' is not empty, shows empty fields

Hi, for quite some time I have been looking for ways to clean up some tables. When we first started our SMS integration a lot of redundant records were imported. I'd like to get rid of them. (table cleanup plugin does not really work)I created some s...

by  
  • 2695 Views
  • 3 replies
  • 2 helpfuls

Resolved! Add an optional activity to a playbook

The servicenow docs has a page on optional playbook activities.  https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/workspace/task/playbook-add-optional-activity.html I cannot find any info on how to add an optional a...