Hi All, I configured Channel, Queue, Assignment Rule, and Skill Determination Rule. and When I create a case It routes as per what I configured in the above steps. but there is one thing I wanted to confirm with you guys. when an Item is created it g...
Dear All, I've an requirement to add cc'ed users in email to watch list using inbound actions. it's working for me when i add a single user in cc, but if i had multiple users like 5 and all its not working. Can someone help me on this. below is the c...
Hi, I have created a flow variable and I would need to insert the line breaks in that. The format should like the below. Ex: Device - Abc Serial Number - Xyz Can any help suggest how this can be done please? Thanks
Hi Guys, I am trying to read some attributes from active directory in ServiceNow using the LDAP query. using below query it will retrieve few attributes only (This is because in the LDAP server attributes we have mentioned around 5 Active directory a...
Hi, On Service Portal we have many KB article & under KB articles we have many Links. So is there's a way to track that how many times those link are getting clicked? It will be helpful of you guys if you can help me out with this scenario. Regar...
Hello, I need a way to know through a business rule if a field was modified, this will be checked every time I save the form or send it I tried to use the functions of this web page, but it seems that they no longer work at the moment https://service...
Hi everyone, How can I add a picture to the Catalog Item in the Service Portal? I've tried many different ways but did not help. I want to add a picture in the marked place.. Please help me get this.. Regards, Priya
Hi I have created few guided tours in the platform UI home page. The only option to access those guided tours are by navigating to the help icon "?" in the top right corner and select the respective guided tours from the Select Tour Option. It is not...
Hi! I’m having an issue where I am wanting an email sent out when a scheduled job (it has been blacked out for security purposes) is disabled (when active changes to false). However, when I update the sysauto record and set active to false this flow ...
Trying to import via SFTP data source a simple excel xlxs spreadsheet with 2 columns and typical header row 1 sheet 1 format. when doing a test first 20 records load it appears to import but when you try to look at the imported data: Clicking the p...
I'm doing a data import from a CSV file on an FTP server. The CSV is delimited using semicolons rather than commas, but is not otherwise out of the ordinary. When I load the file, I get an error, "data contains 1 columns, expected 27". The tran...
By the nature of requests in the CSM portal, the request gets created but it also automatically generates a Case record and sets the Case as the Request's parent. That works out-of-box. However, there isn't any data being transferred to the Case. All...
On Docs page https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/navigation-and-ui/task/configure-per-user-ui16-landing-page-in-next-experience.html you are guided through creating a user specific home page by creating...
Dear Community, I want to restrict the user to be only able to select the 1st of a month with the variable type DATE . For clarity, this means the user cannot select any other date within September other than September 1st. I am also open to other su...
User access to Flow Designer (servicenow.com) According to the above link, (in the first paragraph) 'Administrators can grant users access to Flow Designer by assigning delegated development permissions or directly assigning a user role'. [user_assig...