Not able to see the Dropdown Values from Ask For Approval Record

[Community Alums]

HI Team,

I have created the flow on custom table and if you see the 'Approval State' field is a String field with choices

Below are the choices

In my case there are 4 to 5 levels of approvals. So for this there was a requirement to create custom UI Action on the sys_approval form "Send Back". Once this button is clicked it will set the Approval state field as "Send Back" and then I will check in the flow as below if the Approval State is "Send Back" then I will put the action s "Goto Previous Approval "but I am not able to see that dropdown value. of "send back"

Can someone assist or guide?

[J Siva]

HI @Community Alums 
As per ServiceNow doc it doesn't shows up the custom values.
You need use custom scripts/actions to handle your use case.

Regards,
Siva

[Ankur Bawiskar · Accepted solution]

@Community Alums 

Not possible and I won't recommend adding custom choice value to the OOB state field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hi Ankur,

The  "Ask for Approval" is on custom table and the Approval State field is in itself a custom field. Approval state is the field which I have used in the Ask for Approval Action.

Can you help?