Not able to see the Dropdown Values from Ask For Approval Record

Community Alums
Not applicable

HI Team,

 

I have created the flow on custom table and if you see the 'Approval State' field is a String field with choices

Ankur20_0-1742359680592.png

 

Below are the choices

Ankur20_2-1742359741369.png

 

In my case there are 4 to 5 levels of approvals. So for this there was a requirement to create custom UI Action on the sys_approval form "Send Back". Once this button is clicked it will set the Approval state field as "Send Back" and then I will check in the flow as below if the Approval State is "Send Back" then I will put the action s "Goto Previous Approval "but I am not able to see that dropdown value. of "send back"

 

Ankur20_3-1742359875225.png

 

Can someone assist or guide?

 

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

Not possible and I won't recommend adding custom choice value to the OOB state field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

J Siva
Tera Sage

HI @Community Alums 
As per ServiceNow doc it doesn't shows up the custom values.
You need use custom scripts/actions to handle your use case.

JSiva_0-1742362092224.png

Regards,
Siva

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

Not possible and I won't recommend adding custom choice value to the OOB state field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

Hi Ankur,

 

The  "Ask for Approval" is on custom table and the Approval State field is in itself a custom field. Approval state is the field which I have used in the Ask for Approval Action.

 

Can you help?