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03-18-2025 09:53 PM
HI Team,
I have created the flow on custom table and if you see the 'Approval State' field is a String field with choices
Below are the choices
In my case there are 4 to 5 levels of approvals. So for this there was a requirement to create custom UI Action on the sys_approval form "Send Back". Once this button is clicked it will set the Approval state field as "Send Back" and then I will check in the flow as below if the Approval State is "Send Back" then I will put the action s "Goto Previous Approval "but I am not able to see that dropdown value. of "send back"
Can someone assist or guide?
Solved! Go to Solution.
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03-18-2025 10:56 PM
@Community Alums
Not possible and I won't recommend adding custom choice value to the OOB state field.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 10:29 PM
HI @Community Alums
As per ServiceNow doc it doesn't shows up the custom values.
You need use custom scripts/actions to handle your use case.
Regards,
Siva
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03-18-2025 10:56 PM
@Community Alums
Not possible and I won't recommend adding custom choice value to the OOB state field.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 11:27 PM
Hi Ankur,
The "Ask for Approval" is on custom table and the Approval State field is in itself a custom field. Approval state is the field which I have used in the Ask for Approval Action.
Can you help?