Notification not sending to group email

[Kent13]

Under the 'Who will receive' tab of an email notification, I have added a group email address in the Users field. This is not an actual user that is picked from the lookup, this is just an email address that is typed in the email box field below the lookup.    There are other users listed in this section and there are also some groups selected in the 'Groups' section who will receive the notification.  When the notification is triggered, I can go out to the System Logs - Emails and see where the email notification was sent, but the group email is not in the recipient list.

Does this field have to contain an actual user account? If not, what might be suppressing the group email from being listed in the recipients field?

[Ankur Bawiskar]

Hi Kent,

the who will receive tab requires user or group to be selected from the sys_user table and sys_user_group table

Ideally when you select any group there; it sends the email to all it's group members and not to the actual group itself; if there are no members for that group then it won't sent to those but still send for other users

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Kent13]

So the email field doesn't really work? Or does it just have to be an email that is defined in SN?

I want to send to a distribution group in Outlook, not to a specific user.  The user may not even exist in Service Now but they are part of the group and need the email.

Is that not possible?

[Brian Lancaster]

You should be able to put a email address in the user field.  I have several notifications like this.  Can you share a screenshot of your notification?  As you can see below I have two user and an email address in this notification.

[Kent13]